Franklin, Wis., October 31, 2016 – Lumin Medical LLC, a leader in patient satisfaction solutions, announced it is now providing online reputation management and patient satisfaction surveys to American Dental Partners (ADPI), one of the nation’s leading business partners to dental group practices. ADPI is affiliated with nearly 300 dental practice locations, representing over 650 dentists in 21 states. After an initial pilot program, ADPI has now rolled out PatientTrak across its entire nationwide network.
PatientTrak is providing ADPI a suite of cloud-based solutions and reporting tailored to their business operations and patient needs including:
• Review Site Monitoring – PatientTrak automates the collection and display of all of ADPI’s dentist and location reviews including stars and comments from all of the major online review sites. They are able to manage and respond to reviews in real-time across their entire network.
• Automated Patient Satisfaction Surveys – This HIPAA compliant survey service allows for automated same day patient and location surveying by group and affiliate with customized surveys and high yield. The survey service also identifies practice advocates and encourages them to provide online reviews.
• Provider Transparency Reporting – Leveraging their survey results into patient reviews and testimonials published directly to their practice website. Publishing patient feedback improves SEO and drives more traffic to their webpages.
“In just a few, short months since we rolled out PatientTrak we have significantly improved our aggregate score and online ratings” said Mark Rutherford, Vice President of Marketing of ADPI. “Using PatientTrak we are sending thousands of patient surveys per day and improving our operations significantly with this feedback. Being an enterprise solution, we use PatientTrak to obtain insight into perceived strengths and areas for improvement. We leverage the data to take actionable steps to improve our brands and online presence” states Rutherford.
PatientTrak is the leading, HIPAA compliant patient feedback solution in the healthcare industry with services and software that deliver automated patient satisfaction surveys, brand marketing analytics, and integrated physician performance publishing solutions. PatientTrak provides content tracking across all of the major physician review sites, including Healthgrades, Vitals, RateMDs, Google, YP, Facebook, Twitter and Yelp. PatientTrak helps healthcare operational and marketing leadership better understand the patient experience, so they can take steps to improve it.
“We are proud to have ADPI as our customer and excited to see their success using our solutions.” states James Hermann, President of Lumin Medical. “ADPI is already reaping the benefits of using an enterprise-wide tool like PatientTrak to gather patient satisfaction information in a consistent, reliable fashion across their nationwide network.”
The cloud-based PatientTrak system is scalable and is being used in healthcare settings ranging from individual medical practices to the country’s largest health systems. It is available for a low monthly subscription and does not require the purchase of any other software or hardware.
All PatientTrak components offer reporting capabilities that enable healthcare facilities to monitor and improve patient satisfaction levels.