Author: PatientTrak

Read this now! Everything you need to know about physician surveys

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Everywhere you are getting surveys that you can fill in to ensure that a business can know if you were satisfied with their service or not. However, did you ever wonder if physicians are using the same method to know if you are satisfied with their service or not? Or, do you think that they don’t make use of any surveys?

The truth is that they are making use of physician surveys. Meaning that you can write a review about your physician that you saw online. This is if a doctor has this service available. Not every physician or medical facility has this option, and there can be many negative impacts on the business if a doctor doesn’t have access to these surveys. Here is everything you need to know about physician surveys before you decline a survey from your doctor online.

Why do they make use of these services?

There are many reasons why doctors are making use of the physician transparency surveys. Just like any other business they need to make a profit. And, in order to make a profit, they need to make sure that their patients are satisfied and recommending other patients to the doctor.
This is why so many physicians are making use of this service. They are going to know what patient needs in the doctor’s room and if they are satisfied with the overall service that they got from the personnel at the practice. Without these surveys, it will be impossible for the doctors to know what their patients are feeling about the waiting room of the medical practice.

What you can learn out of reading the surveys from previous clients

You might now be wondering what you are going to get out from reading and filling in these doctor’s surveys. When you are moving to another town or when you are just changing doctors, you will be able to know what to expect.

You will know if the other patients are happy with the service they got from the doctor and personnel or if there are some complaints that need attention. This way, you will know that the doctor you choose will ensure that you and your family will be in good hands.

Information to know before you write a survey

It is essential to make sure that you know all this information before you are writing your review or physician survey.

The first thing that you need to know is that you need to be honest. If you feel that you weren’t treated correctly, or that the practice might be noisy, then you should mention it. This can assist some else to know if this is a great doctor to go to or not. Don’t lie, because then you are giving false information to other patients.

The same goes if you are really happy with your doctor. Then, you can say that as well in your survey. Don’t think that people don’t really read these surveys and you don’t need to write a good review or survey. Even the doctors are reading these surveys to ensure that you are going to get better service.

Things to consider if you are the physician

When you are the physician that are making use of physician transparency, you need to make sure that you are paying attention to what your patients are saying about you. Don’t think that this isn’t the truth and that you don’t need to do something about the complaints.

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PatientTrak Releases Google Reviews Response Software

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PatientTrak users can directly respond to reviews from the platform and increase earned media

Lumin Medical LLC, a leader in patient satisfaction solutions for healthcare providers, announced it is now offering the ability to respond to Google reviews directly from its cloud-based, healthcare online reputation management platform,

PatientTrak already provides review site management for the top healthcare review sites: Google, Healthgrades, Vitals, RateMDs, WebMD, Yelp and YP capturing over 95% of all healthcare reviews. Now the system allows users to post responses to Google reviews directly from the software rather than having to login into their Google My Business Account.

Responding to reviews from PatientTrak provides the following benefits:

· Faster Review Response – The patient experience staff can react faster to patient feedback and demonstrate their dedication to service recovery and patient satisfaction.

· Improved Reviews Workflow – Busy healthcare marketing and social media departments want share reviews and develop response strategies that improve public and patient relations.

· Additional Earned Media – PatientTrak promotes earned media through the ease of reviews response.

PatientTrak is a leading, cloud-based visibility solution that provides profile listing management, review site monitoring, automated patient satisfaction surveys and physician transparency to help healthcare providers improve patient satisfaction.

The cloud-based PatientTrak system is scalable and is being used in healthcare settings ranging from individual medical practices to the country’s largest health systems. It is available for a low monthly subscription and does not require the purchase of any other software or hardware.

All PatientTrak components offer reporting capabilities that enable healthcare facilities to monitor and improve patient satisfaction levels.

Free trials and online demos of PatientTrak’s technology are available. For additional information go to, email or call 1-888-766-2862.

About Lumin Medical LLC

Headquartered in Franklin, WI, Lumin Medical was founded in 2014. Lumin’s flagship product, PatientTrak, is a cloud-based patient satisfaction platform that includes Visit Flow, Online Reputation and Patient Engagement services used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.

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The truth about patient satisfaction surveys

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When it comes to the medical institutions, we don’t always realize how important it is to know if you can trust the institution or not. To know if you can trust the institution or doctor with something as essential as your life.

This is where the patient satisfaction surveys come it. With these surveys you will know for sure that you are going to the right medical facility or doctor practice for assistance when you are not feeling great. However, there are still people that doesn’t know everything there is to know about these surveys. And, they don’t know why this is important to ensure that they are doing these surveys as well. This is the truth about these surveys to completely understand what this is all about:

What is patient feedback survey

Before you can know the truth about these surveys, you first need to know what a patient feedback survey is. This is something that you are filling in to make sure that the facility knows if you were satisfied with the facility or not.

There are more companies than just medical facilities that are making use if these surveys, but it is really important to know if the medical assistance that you need, is going to be doable at the specific doctor or hospital.

The feedback survey is a survey that you are filling in after you were treated at the facility. You will tell other people and the medical facility if you were satisfied and if there are something that they can change to make your experience there a lot better.

Why is it important for patients?

Patient satisfaction is really important. Especially when it comes to doctor’s practices and medical facilities. You want to know that you are going to get the right treatment there. When patients are reading these surveys online, they will know for sure that they are going to the right facility, or that they might need to consider another facility where they are getting treated better.

Patients that are filling in these surveys will be able to tell other patients what their experience was at the facility and if this is a place that you can consider or not. This is why you need to be honest with filling in surveys.

The importance of the medical facilities

There are some reasons why it is important for the medical facility to make use of the patient survey companies. This isn’t just to make sure that they are getting good reviews and that they are able to get new patients to their facility.

It is also a tool for them that they can use to improve their service at the facility to ensure that more patients are satisfied with their service. They can improve on the things that are wrong if they know what patients aren’t satisfied with.

Pros and cons of the feedback surveys

Overall, there are many pros and cons of the patient satisfaction surveys that you need to know before the medical facility can start doing these surveys. These are just some of the benefits and pros of using these surveys:

  • You will know what to improve on if there is something wrong with your facility.
  • Other patients will know that this practice or hospital comes in highly recommended.
  • It is a great idea to know what people think about the facility before they going to it for a treatment.

There are also some negative things that you need to know about the patient feedback surveys. There aren’t that many negatives, but there are a couple of things that you should consider:

  • It can mean that patients are looking for another facility that has better reviews.
  • It can be hard to know that your facility isn’t the best in town and that other people don’t recommend it to new patients.

The truth about using patient survey companies. Is this something to consider or not? With this information about all the truths around these surveys, it is easy to understand why this is important to make use of these surveys. This is the only way to make sure that the facility is going to get positive reviews and to make sure that patients are satisfied with the practice or any other medical facility.

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How to improve health care satisfaction within patients

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Even when we were not born, we felt safe in our mother’s womb. Once we have been born, we have always wanted to feel safe and to trust people that are around us. Since you were a child you were trying to find your best environment and the people to whom you can trust totally.What has changed since you become an adult? Literally, nothing, when we are talking about safety. Do you feel safe in nowadays world or are you frightened? People mostly worry about their health, because that is the best value a human being can have. Once you lose your health you have nothing. That is why the humanity wanted to make some better ways in which people would find their perfect care provider.

Patient satisfaction surveys are the best thing that can happen in the healthcare industry. It will make a huge difference when it comes to trust between patients and medical staff. The doctors are at the highest point of interest when it comes to patient satisfaction. They choose them very wisely. But, how can someone know how to choose the right doctor, if that person, for example, has just moved to another city? It can be easily found out through these surveys. Medical companies and hospitals also want to know about the opinions of their work. For example, there may be a great team of medical staff, but someone may not do his or her job right. For that case, it can be easily found through these surveys.

Collecting the feedbacks from patient feedback survey is another task that comes after interviewing people. It is so valuable to do a great research on this feedback because they will show exactly what doesn’t function as it should function. Also, there may be some personal problems with some medical staff or even doctors and
patients which need to be relieved. It literally sheds the light on the most important areas in the practices’ methodologies but also the processes in which patients were happy, or maybe felt stuck or frustrated. People don’t want to have fear when it comes to trust to their medical provider. But, yet, if you take a better look, no one is still exactly sure if he or she is putting his or her life in someone else’s hands. Can this be changed by evaluating these feedbacks? There is a great chance that such an experiment will give huge results. Patient satisfaction also doesn’t have to be confused with their happiness. Some doctors may be friendly and talkative,but they maybe don’t think about the best solution for every single patient they meet. Maybe they don’t even explain what are the treatments and a person later finds itself in some uncomfortable and unpredicted situation which later leads to trauma. How can such a person regain trust again?

Patient survey companies are working on these surveys day and night. They are well aware that there is nothing more important than human’s health. It is not the same if you sell shoes and if you offer some medical treatments. People need to realize how much responsibility are they taking when it comes to another human being. Would they act the same if they treated one of their family members? I don’t think so. But, I don’t like to think about that. Such energy should be better spent on something valuable which can bring more results and that could make our future to be better. Everyone wants to feel safe like once in their mother’s womb. But, here we are. All alone and left alone to some strangers, trying to believe that everything they do is completely perfect. We believe that doctors are full of knowledge. If you have graduated from some University, then you can remember that you don’t know all the stuff that you have learned there, right? That is why these companies want to know more about doctors and medical staff practice. It is all there. The behaviours, the possibility to feel that every person is not the same and that most of the people need a different kind of treatment. All in all, this can lead to a much brighter future for our children, and of course, for us.

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Florida Cancer Specialists Selects PatientTrak Online Reputation Management

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Founded in 1984, Florida Cancer Specialists & Research Institute (FCS) is the largest independent medical oncology/hematology practice in the United States. With over 200 physicians, 160 nurse practitioners and physician assistants and nearly 100 locations in their network, they are committed to providing world-class cancer care in community-based settings close to home.

FCS serves patients on the Gulf Coast from Naples to the greater Tampa Bay area, north as far as Tallahassee, in Orlando and surrounding Central Florida communities, and on the East Coast from Daytona/Palm Coast to Palm Beach County.

Florida Cancer Specialists has built a national reputation for excellence that is reflected in exceptional and compassionate patient care, driven by innovative clinical research and cutting-edge technologies that help advance targeted treatments and genetically-based immunotherapies, and embodied by their outstanding team of highly-trained and dedicated physicians, clinicians and staff.

See them at:

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Why do you need to learn the importance of the healthcare online reputation management?

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Sometimes, when you think about much little attention we put when it comes to our own health, you will be surprised. People mostly think just about their earnings, bank accounts, houses, and cars, or they stop carrying about themselves once they get children. I saw that so many times and I couldn’t stay calm and not to ask myself:”How someone thinks he or she cares about his/her youngsters when they don’t take care of they own personal health?” You know, your children need you healthy and alive as long as possible.

Here, we will talk about medical online reputation management and why is it so important. What comes first to your mind when you are trying to find the health provider which will suit the best for all of your needs? You probably talk to your friends, relatives, and family to seek an advice. You don’t want to pay to someone who treats you well and of course to someone who won’t be able to help you, right? Absolutely, who would want something like that? Well, most of the people learn it all from their own experience, most of the times on the bad one. What they do then? Go to the next health provider hoping that this time everything will go fine. The good thing is that these online reputations gained attention around the globe, and the percent of people that use them is almost above sixty. I am glad to hear that. The more people start to review the medical and health care they have experienced, the better the future will become. Do you agree?

What happens here is that people leave the doctor rating reviews. From such reviews, everyone can find a person who would fit its needs. The healthcare becomes very expensive nowadays and everyone needs to be aware of whom they are giving their life in hands. If you are frightened about so many bad stories coming from the hospitals, I would advise you to turn it all around and to search for the best doctors and all that just by searching for the ratings online. Of course, the most important thing here is that you also need to be an active candidate who will take its part with a purpose to make our global healthcare better. It is all in our hands, and no one else can’t change anything if we don’t unite together!

When it comes to physician online reputation management, it is easy to understand that their reputation also goes two ways. They will have their reputation visible online, but they will also have it in-person. As we all know, there doesn’t exist a person on this planet which would be perfect for everyone. So, that is why such management was created. It needs to show the concrete and well-described situation from the real and various groups and individuals of patients who were treated from the different doctors, hospitals and also physicians. What comes to someone’s mind when he or she reads the online review? They can become sad, because they may think they did all that could, or they can learn from it. If they don’t learn from it, they will lose their patients which is of course not in their interest. So yes, you will encourage someone to get better and also to work on its behavior, education and you name it. Anything that can hurt someone’s identity will be considered very important. Do you want to be treated as you should? Then, leave your feedback because you know that the internet never forgets. Something that is written on a paper can be deleted or burnt, but once you leave your information on the internet, there is no way back. In that case, people will be more aware of their behavior and professionality. Also, social media will always be the link-chain which will spread such information from one person to the another. If you haven’t known, there are literally more than 6,000 online physician rating sites today. If you leave your ratings at least in ten of them, imagine how much information the people around the globe will get. Everything will get better this way! If you don’t want to see people dying because of the wrong diagnosis or a person who suffers in pain and no one helps it, then take your role in this event and help yourself and everyone around you! Also, help the doctors to become the better persons in various ways!

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A Road Towards Quality Improvement

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When you are thinking about health quality improvement, what is the first thing that comes to your mind? Better education for the future doctors? More budget which would be arranged in a way which would increase the quality of the healthcare? Well, it may be. All those things are very important when we are talking about the most important thing in life-health.

But, there is one more thing you have probably forgotten about, or it just didn’t come into your mind. Patient satisfaction surveys! This great tool for quality improvement has been neglected for so many years, or better to say decades. Since the last two decades, people realized the importance of such an invention. What caused it to become popular and appreciated? It may be the internet, social media, human’s dissatisfaction with their previous experiences with healthcare or something else. You will recognize your reason. It was very hard to recognize the gaps in the healthcare work because there weren’t many people who talked about it. You know how that story goes… One person has a bad experience with some doctor or a specialist for some kind, and he/she tells it to his/her friend etc. Nowadays, when such surveys exist, people can easily decide which way to go. They can find their perfect doctor, someone who will understand them, and the best of it, the whole thing with the healthcare institution will level up! No mistakes could be tolerated with such monitoring. Also, my personal opinion is that the employees would better treat their patients and also care about their rate. Everyone wants to be good rated and of course to keep their patients.

Patient feedback surveys had literally changed the way of work of the healthcare providers. Today, they know their gaps and mistakes and they are trying their best to fix them. When I think about myself or my family, I wouldn’t risk going to a doctor which is low rated. You know the fact, there is only one thing where you shouldn’t try to save money and it is your body. When you are not feeling well, nothing will make you happy. There doesn’t exist such an amount of money which can buy someone’s health. So, take care of yourself and of your loved ones. Be patient and have enough time to review the doctors, clinics or you name it… It will make a huge difference and it will matter to everyone. To the healthcare itself and also to people who need different kinds of treatments. Nowadays, such surveys can be done online so you do not have an excuse for not doing them. It is only a few minutes. Share your experience and story, and it doesn’t matter if it was good or a bad one (I really hope it was a good one), and you will help people to find their perfect specialist! Also, you will help that specialist to know how to work on herself/himself to improve.

Healthcare patient satisfaction needs to be of a great importance. The World Wide Web is full of disturbing stories which are coming from the different areas of the world. People are terrified how they have been treated and also some of them are claiming to be asked for a bribe if they wanted to be treated. Those are not the things we need to be silent about! Also, think about some young doctors who are perfect in their careers, but they just don’t have enough work experience to be heard about. Talk about them, rate them, and you will help both them, yourself and everyone else who needs such a service! We humans, work like engines. When the engine stops working, we start to panic and worry. How do we behave with our car for example? More gently than with our own health. That is very sad, actually. Take a minute and think about it. You won’t need any more time to realize that there doesn’t exist a thing which is more important than your health! So, yes, you can make a huge difference in the world by taking your place in those surveys! Stay kind to your body and it will reward you the same! Stay kind to the gentle people who deserved it, and the same thing will happen!

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