What physicians need to know about the patient tracking software

There are still many practices and physicians that don’t make use of the Internet and reviews to ensure that their patients are satisfied and that new patients are aware about the service that they can expect from the practice. This can make it harder to run a practice and to ensure that everything is running…

Patient reviews of doctors : Guide for patients

It is important for doctors to know what type of reviews their patients are going to give them. And, they are using some of the best software to ensure that this is getting done. However, in order to let this software work correctly, you as the patient needs to be able to write the reviews…

Health Information Security and Privacy Policy

Lumin Medical, LLC has adopted this Health Information Security Policy to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended by the Health Information Technology for Economic and Clinical Health Act (“HITECH Act”) (hereinafter “HIPAA”); the Department of Health and Human Services (“DHHS”) security and privacy regulations; other federal and…

Dayton Children’s Hospital Chooses PatientTrak for Text Messaging

Dayton Children’s Hospital in Dayton, OH, the region’s largest facility dedicated to pediatric medicine, has selected the PatientTrak text messaging system to communicate status information to parents and caregivers. Dayton is running the system from four different locations and sending text messages to direct patient families to the correct areas for healthcare services. Dayton Children’s…

PatientTrak Selected as a Member of the GE Healthcare Centricity™ Partner Program

PatientTrak platform now compatible with Centricity EMR to provide patient relationship management Lumin Medical LLC, a leader in patient satisfaction solutions, announced that its PatientTrak Software is one of 14 approved solutions in the GE Healthcare Centricity Partner Program. PatientTrak successfully completed all of the integration testing and is now officially compatible with Centricity. GE…

Using patient survey companies for better and improved services

It is important to make sure that you are going to give the best service possible when you have a practice or you are management of a medical institution. There aren’t many ways to know for sure that your service that you delivered is of a high quality and if patients are satisfied. This is…

What can patients review about?

The great thing about the physician online reputation management is the fact that patients don’t only have the chance to say what they are thinking about the practice, but they are also able to tell the doctors how they experience the waiting area and the other staff at the practice. Doctors don’t always know what…

Medical online reputation management : The best way to take control

Many businesses are making use of the Internet to ensure that they are as successful as possible. The same can be done when you have a medical practice or a private clinic or hospital. There are many different methods that you can use, to ensure success. And, even medical institutions can make use of the…

Oaklawn Hospital Group Selects PatientTrak for Online Reputation Management

PatientTrak is pleased to call Oaklawn Hospital Group our customer!  Using PatientTrak, Oaklawn is now able to monitor all of their online reviews on sites like Google, Healthgrades, Vitals, RateMDs and others to measure their patient satisfaction. PatientTrak is also keeping all of Oaklawn’s profile listings accurate and up to date so that their patients…

Being able to see what people think of your competition

It is important to know as much as possible about your competition. Most people think that a medical practice doesn’t have competition, but they do. And, it is important that you know what is going on at other practices. Are they complaining about something that you can bring into your practice to get them to…

5 reasons for the physician review management

There are so many things that business owners need to look at. And, this is the same for medical institutions and medical practices as well. This is the only way that they can make sure that they are going to make sure that they are making a success out of their business. One of the…

New PatientTrak Release Supports Operational Excellence

PatientTrak continues to support our customers’ operational excellence with a new “Categories” feature.  Survey and Review responses can be tagged and placed into user-defined categories based on a common theme (Wait Time, Bedside Manner, Communication, Scheduling, Front Desk Staff, etc.). This relates patient satisfaction data back to clinical operations using terminology they understand and can…