Dayton Children’s Hospital Chooses PatientTrak for Text Messaging

Dayton Children’s Hospital in Dayton, OH, the region’s largest facility dedicated to pediatric medicine,

has selected the PatientTrak text messaging system to communicate status information to parents and caregivers. Dayton is running the system from four different locations and sending text messages to direct patient families to the correct areas for healthcare services.
Dayton Children’s is a 155 bed facility and one of only 46 freestanding children’s hospitals in the country.

Resource by : https://www.patienttrak.net/dayton-childrens-hospital-chooses-patienttrak-for-text-messaging/

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PatientTrak Selected as a Member of the GE Healthcare Centricity™ Partner Program

PatientTrak platform now compatible with Centricity EMR to provide patient relationship management

Lumin Medical LLC, a leader in patient satisfaction solutions, announced that its PatientTrak Software is one of 14 approved solutions in the GE Healthcare Centricity Partner Program. PatientTrak successfully completed all of the integration testing and is now officially compatible with Centricity. GE Healthcare’s Centricity Practice Solution customers can be assured that PatientTrak will work within their facility and that the combined solution will enable a host of new applications and benefits for their staff and patients.

“We are very excited to have PatientTrak as a Centricity Partner,” said Neeti Gupta, Director of ISV Marketing Programs at GE Healthcare. “Our customers are requesting solutions to improve their patient satisfaction. PatientTrak helps to meet this need,” Gupta said.

PatientTrak provides a suite of cloud-based solutions that help to monitor, measure and improve patient satisfaction including:

Patient Tracking – Improve patient flow, staff communication and workflow

Sign-in Kiosk – Patient sign-in touch screen, show wait time, patient queue, English/Spanish

Display Wait Time – Real-time wait information on your clinic website and ability to allow your patients to check in from the web

Text Messaging – Send status updates to staff, patients and family members

Appointment Reminders – Helps patients stay on track and also maximize revenue

Review Site Monitoring – See all your providers’ online reviews/ratings in one viewpoint
patient feedback survey,patient satisfaction surveys,patient survey companies,health care survey
Patient Satisfaction Surveys – HIPAA compliant survey service allows for automated same day patient and location surveying by group and affiliate with customized surveys and high yield

Survey service also identifies practice advocates and encourages them to provide online reviews

Provider Transparency – Publishing survey results and testimonials directly to the practice website improves SEO and drives more traffic to physician webpages

“PatientTrak, when combined with Centricity Practice Solution, creates a complete patient relationship management platform that includes Visit Flow, Online Reputation and Patient Engagement services,” said James Hermann, President and CEO of Lumin Medical. “We look forward to bringing PatientTrak to GE Healthcare’s Centricity Practice Solution customers and helping them significantly improve their patient satisfaction,” Hermann said.

PatientTrak is the leading, HIPAA compliant patient feedback solution in the healthcare industry with services and software that deliver flow analytics, automated patient satisfaction surveys, brand marketing analytics, and integrated physician performance publishing solutions. PatientTrak provides profile management and content tracking across all of the major physician review sites, including Healthgrades, Vitals, RateMDs, WebMD, Google, YP, Facebook, Twitter and Yelp. PatientTrak helps healthcare operational and marketing leadership better understand the patient experience, so they can take steps to improve it.

The cloud-based PatientTrak system is scalable and is being used in healthcare settings ranging from individual medical practices to the country’s largest health systems. It is available for a low monthly subscription and does not require the purchase of any other software or hardware.

All PatientTrak components offer reporting capabilities that enable healthcare facilities to monitor and improve patient satisfaction levels.

Free trials and online demos of PatientTrak’s technology are available. For additional information go to http://www.patienttrak.net, email info@patienttrak.net or call 1-888-766-2862.

About Lumin Medical LLC

Headquartered in Franklin, WI, Lumin Medical was founded in 2014. Lumin’s flagship product, PatientTrak, is a cloud-based patient satisfaction platform that includes Visit Flow, Online Reputation and Patient Engagement services used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.

Resource by : https://goo.gl/kuty21

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Using patient survey companies for better and improved services

It is important to make sure that you are going to give the best service possible when you have a practice or you are management of a medical institution. There aren’t many ways to know for sure that your service that you delivered is of a high quality and if patients are satisfied. This is why it is essential to use all the tools that you can get.

The one thing that you can use is to make use of patient survey companies to make it possible for patients to write reviews about the practice or medical institution. This way, other patients and you, will know exactly what services can be improved. Here are how using this service can ensure for a better and improved service:

Able to cut out problem areas in the practice

One of the most essential reasons why health care surveys are essential is so that it makes management aware of problem areas. This will make sure that they are able to cut all the problem areas out and to ensure that all patients are happy and satisfied.

These might be small problem areas, but that can grow into large problems if management doesn’t know about the problem. The only way to be aware of this problem is to let patients fill in the surveys about the service and overall experience that they had.

Ensure that patients are satisfied at the practice and with your service

With the patient feedback survey, you will ensure that the patients are satisfied at the practice and with your service that you delivered. It is essential that you know if your patients are satisfied with the service you gave, and if they will return when someone is sick again.

It also give new patients an idea what they can expect from the practice or medical institution and if they want to go there for their first appointment. It can be hard and frustrating to choose a medical institution or doctor to go to, when you are new in town. Or, when someone is truly, seriously ill and needs immediate attention.

Be able to give the patient a say about what they want to see changed at the institution

There aren’t many medical institutions and medical practices that are giving a say to their patients about what they want to see add to the practice. Maybe there is an added service that they want at the practice or something that they might need to make them more comfortable while waiting.

The only way that you can give your patients a say, is to make use of the patient satisfaction surveys and to let them know that they can say the truth about how they feel and what they want to see added. When you can provide services that patients want to see, it can ensure that the practice grows and becomes more successful.

Make sure that new patients will know that this is an institution that they can use without any problems

When a family member is extremely ill, the last thing that you want to worry about, is if the medical institution that you are going to use,is going to give you problems or not. Without the patient survey companies, you will not know if this is the right place for your ill loved one.

These companies are giving all practices and medical institutions the chance to deliver a high quality service that patients needs. Especially, when you are worried about a loved one. Then, you don’t have the strength or time to struggle with an institution that doesn’t really care about their patients and that are delivering a bad service.

There are many positive things that health care survey can bring to a medical practice or institution. Benefits that will make it easier to become successful and to ensure that you know what patients are looking for in a practice. This is also going to make it easier to identify problem areas in the practice that are making the patients go to other doctors. With this software, you are basically giving a say to your patients to give them a change to let you know if they are recommending your practice to other patients or not.

Resource by : http://www.artipot.com/articles/2078895/using-patient-survey-companies-for-better-and-improved-services.htm

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What can patients review about?

The great thing about the physician online reputation management is the fact that patients don’t only have the chance to say what they are thinking about the practice, but they are also able to tell the doctors how they experience the waiting area and the other staff at the practice.

Doctors don’t always know what is going on in the waiting room, and they will not be able to change something if they don’t know what is wrong. This is why patients are writing these reviews. To tell other patients why they should try this practice, and to let the doctors know if there are any problems that need attention.

The benefits it will have for the medical practice

When a medical institution is making use of the medical online reputation management software, there are a couple of benefits that it will have for the practice. This is a great platform for the patients and staff to communicate outside the practice and it is a great way to make sure that patients are aware about the service they can receive from the practice.

The software is also making it easier for new patients to find a practice that is better and that is providing a better service than the one they are currently going to. This is also a great way to ensure that the practice or medical institution is growing and becoming more and more successful. The only way that a practice can be successful, as if they are getting more patients and if the patients are more satisfied with the service.

It can be hard for a practice to grow and to become successful. Especially, in the larger cities where there are many different medical institutions that they can go to. The healthcare online reputation management make sure that the patients get a platform to write reviews, recommendations, and complaints, so that management can make adjustments and new patients can know that they are going to get a great service from that medical institution.

Resource by : https://goo.gl/VvKRmc

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Medical online reputation management : The best way to take control

Many businesses are making use of the Internet to ensure that they are as successful as possible. The same can be done when you have a medical practice or a private clinic or hospital. There are many different methods that you can use, to ensure success. And, even medical institutions can make use of the internet.

This is where medical online reputation management comes in. There your patients can leave comments that will make it easier for other patients to decide to use the practice or not. With these information you will be able to understand why this is something that is essential, when you have a practice or any other medical institution:

What is online reputation management?

There are too many people out there that don’t know what the healthcare online reputation management is all about. This is software that any medical institutions can use to make sure that their patients are satisfied about the institution and the overall service they have gotten.
It is also a great tool for the doctors to see what their patients are thinking about the practice and their service that they are delivering. Then, they will know what they can change to make it a better experience for all patients.

Why is this essential to have?

There are many reasons why healthcare reputation management is important to all the medical institutions. First of all, there isn’t the normal marketing done with a medical practice than with other businesses. So, patients don’t find these medical institutions easily. With this software and service, they will be able to find reviews of the practice and will know if the patients are recommending it to other, new patients.

This is also a great tool for the management of these medical institutions. They will know if the patients are satisfied, or if there is anything at the institution that can be changed to make patients more satisfied.

For the patients, this is a great way to let other patients know how they experienced the practice and if they would change anything. It is also a way to let management know if there are any problems that need their attention.

Resource by : https://www.prlog.org/12641217-medical-online-reputation-management-the-best-way-to-take-control.html

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Oaklawn Hospital Group Selects PatientTrak for Online Reputation Management

PatientTrak is pleased to call Oaklawn Hospital Group our customer!  Using PatientTrak, Oaklawn is now able to monitor all of their online reviews on sites like Google, Healthgrades, Vitals, RateMDs and others to measure their patient satisfaction.

PatientTrak is also keeping all of Oaklawn’s profile listings accurate and up to date so that their patients access the correct physician and location information online.

Resource by : https://goo.gl/xAu936

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Being able to see what people think of your competition

It is important to know as much as possible about your competition. Most people think that a medical practice doesn’t have competition, but they do. And, it is important that you know what is going on at other practices.

Are they complaining about something that you can bring into your practice to get them to try yours instead of the competition? This is also a way of making sure that you are adding a service that your patients might want, that you don’t have in your practice. The only way that you can do that is with the physician review management.

Improve the service of your practice


Even medical practices need to have a good customer service. You are working with sick people that are really not in the mood for bad customer service. With the patient reviews of doctors, you can make sure that you are improving your service and giving your patients the service that they need that will make sure that they are returning to your practice.

And, that they are going to write a good review of the practice and the service that they received there. Making sure that you are getting more patients to treat.

When it comes to having a medical practice, it is still a business that you need to make successful. You also need to know where problems might lie within your practice. The only way that you can do that is with physician review management. With this type of management, you will be hands on about what is going on behind your back, and if your patients are really satisfied with you and your personnel’s service. This makes it easier to improve your medical practice and to make sure that you are getting more patients to treat.

Resource By : http://www.sooperarticles.com/health-fitness-articles/5-reasons-physician-review-management-1572886.html

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