healthcare online reputation management
We are pleased to announce that Women’s Care Florida as selected PatientTrak as its provider of online healthcare reputation management.
Women’s Care Florida (WCF) is a specialty women’s health physician group offering patient care in obstetrics and gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery and genetic counseling. WCF has more than 200 healthcare providers that care for more than 350,000 patients annually, performing more than 13,000 deliveries per year and conducting more than 450,000 obstetrical, preventive, and gynecological visits yearly. WCF has 67 outpatient locations across Florida. WCF providers have privileges at 13 hospitals and are in-network with the major insurance companies. WCF was founded in 1998 by a small group of OB/GYN physicians. The organization has grown tremendously through the years by remaining true to its mission – “Improving the Lives of Women Every Single Day.”
As a leader in patient satisfaction and online reputation management for healthcare, PatientTrak conducted a study using its own database and uncovered a wealth of review and search engine information. We offer this information so that healthcare providers can optimize their online reputation management spend and focus on the best sites.
Using the vast PatientTrak data set, our researchers analyzed all of the reviews data and conducted a study using normal patient search patterns. The results show that PatientTrak is the clear leader in healthcare online reputation management, focusing on the most relevant sites that drive over 95% of all healthcare reviews.
- captures 95% of all healthcare reviews
- incorporates data from 100% of the top healthcare review sites
- manages physician and location profile information and review data on 100% of the leading healthcare sites: Google, Healthgrades, Vitals, WebMD, RateMDs, UCompare Health, YP and Yelp
As practices and healthcare providers strive to improve patient satisfaction, they must collect the right information from the best sources and sites. With limited budgets and resources, digital marketers must focus on the sites that matter most. PatientTrak has applied our decades of healthcare software solution experience to offer a reputation management platform built on the most important healthcare sites.
Reviews data is from the November 2017 Lumin Medical LLC/PatientTrak study and is based on sites presented in Google first page results.
The great thing about the physician online reputation management is the fact that patients don’t only have the chance to say what they are thinking about the practice, but they are also able to tell the doctors how they experience the waiting area and the other staff at the practice.
Doctors don’t always know what is going on in the waiting room, and they will not be able to change something if they don’t know what is wrong. This is why patients are writing these reviews. To tell other patients why they should try this practice, and to let the doctors know if there are any problems that need attention.
The benefits it will have for the medical practice
When a medical institution is making use of the medical online reputation management software, there are a couple of benefits that it will have for the practice. This is a great platform for the patients and staff to communicate outside the practice and it is a great way to make sure that patients are aware about the service they can receive from the practice.
The software is also making it easier for new patients to find a practice that is better and that is providing a better service than the one they are currently going to. This is also a great way to ensure that the practice or medical institution is growing and becoming more and more successful. The only way that a practice can be successful, as if they are getting more patients and if the patients are more satisfied with the service.
It can be hard for a practice to grow and to become successful. Especially, in the larger cities where there are many different medical institutions that they can go to. The healthcare online reputation management make sure that the patients get a platform to write reviews, recommendations, and complaints, so that management can make adjustments and new patients can know that they are going to get a great service from that medical institution.
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Many businesses are making use of the Internet to ensure that they are as successful as possible. The same can be done when you have a medical practice or a private clinic or hospital. There are many different methods that you can use, to ensure success. And, even medical institutions can make use of the internet.
This is where medical online reputation management comes in. There your patients can leave comments that will make it easier for other patients to decide to use the practice or not. With these information you will be able to understand why this is something that is essential, when you have a practice or any other medical institution:
What is online reputation management?
There are too many people out there that don’t know what the healthcare online reputation management is all about. This is software that any medical institutions can use to make sure that their patients are satisfied about the institution and the overall service they have gotten.
It is also a great tool for the doctors to see what their patients are thinking about the practice and their service that they are delivering. Then, they will know what they can change to make it a better experience for all patients.
Why is this essential to have?
There are many reasons why healthcare reputation management is important to all the medical institutions. First of all, there isn’t the normal marketing done with a medical practice than with other businesses. So, patients don’t find these medical institutions easily. With this software and service, they will be able to find reviews of the practice and will know if the patients are recommending it to other, new patients.
This is also a great tool for the management of these medical institutions. They will know if the patients are satisfied, or if there is anything at the institution that can be changed to make patients more satisfied.
For the patients, this is a great way to let other patients know how they experienced the practice and if they would change anything. It is also a way to let management know if there are any problems that need their attention.
Those medical practices that dohn’t make use of the healthcare reputation management software, don’t have a possibility to grow. This is because when new patients are searching online for a medical practice to go to, your practice will not show anywhere. Meaning that they are going to use another doctor.
Whit reviews, new patients will be able to read about your practice, and what other patients were thinking about the practice. Making sure that they are considering going to your practice.
It allows you to communicate with your patients outside the practice
There isn’t time to talk to your patients about their experience at the practice when they are coming to see you. This is because they are not feeling well, and aren’t in the mood for chatting. And, you might have a full waiting room that is waiting to see you.
With the doctor online reputation management, you can communicate with them, when it suits you and the patients will know that you are taking their needs seriously. This is also a platform where you and your patients can talk about their experience at the practice and how friendly the rest of the personnel might be. Without this management, you will not know what about the practice is bothering your patients, and you can’t change something that you don’t know existed.
There are many benefits that you and your patients will experience, when you are making use of the medical online reputation management software. This is giving you an insight about what the patients are experiencing when they are coming to the practice, and you will know if there are any concerns that you need to address. Without this software, there isn’t a way that you can let your patients know that you care about their needs, and that you are trying to make it more likeable to come to the practice.
There are so many medical practices and other medical institutions that aren’t working with reviews. There are many different reasons why some doctors don’t believe in reviews. Or, they don’t see the importance of reviews, because they don’t really have a business that requires reviews.
There are so many reasons and benefits of using doctor online reputation management so that you can give management so that you can give your patients an opportunity to say what they think about the practice. If you are still wondering if this is the type of management that you should consider, you need to read these top 5 benefits of making use of patient reviews.
It assist with marketing your practice
Any business, even a medical practice or hospital needs to have some marketing done. This is the only way that you can make sure that you are getting new patients to your practice and to make the practice a success.
When you are using medical online reputation management tools, you are going to make sure that your practice is known on the Internet. And, that patients that are looking for a new practice, will be able to find yours online. The reviews that your patients are giving can mean that other patients will see how successful your practice is.
You will know what your patients really think about your practice
With the , you will know exactly what your patients are thinking about your practice. They will not tell you face to face, if there is a problem with the practice or with someone working at the practice.
With the review software, you will be able to know what is going on, and you will know what things you need to change in your practice to get more patients to your practice.
You are going to give your patients a say
The other great thing about using the healthcare reputation management is that you are basically giving your patients a say. A say about what they liked about the medical practice, and what you need to improve. Or, what they want to see in the practice that you don’t have.
This is making sure that you are taking care of your patient’s needs, and this will ensure that you are going to get more positive feedback and your practice will grow.
People don’t really consider the importance of positive reviews. It doesn’t matter if this is for a product that they are purchasing online or if this is for using a service like a doctor or healthcare institution. Reading reviews, are giving other people the reassurance that they have chosen the best possible practice or doctor to go to.
And, the only way that these healthcare institutions can get these reviews, is by making use of the physician online reputation management software. With this software in place, it will be much easier to find the practice on Google and to find out if the place is recommended or not by other patients.
When patients are leaving positive reviews, it is going to make it clear to other potential patients that they won’t regret using the hospital or medical practice. Without the software, this is something that will not be known online, and the practice will have a change of failing.
Will the software be beneficial to the practice?
The one question that many healthcare people want to know is if the software will really be beneficial to the practice or institution. The answer will depend on the service you provide. If you deliver great service, the reviews and comments on the healthcare online reputation management software will be positive and will give great feedback. Making sure that everyone is aware that the practice or hospital is recommended.
However, if the practice doesn’t deliver good and trustworthy service, this will also be told online. And, this can be damaging to the practice or hospital. Because bad reviews can’t be deleted from the software. When you are going to make use of this software, then you should make sure that no matter what, the service that you are going to deliver should be great and the patients should want to recommend the practice online.
There are many things that you should know when it comes to the physician online reputation management software. Without this software, no one will know if the practice or hospital is recommended and is delivering a great service. This is one of the reasons why every healthcare institution like hospitals and medical practices should consider investing in this software. Then, everyone will know about the practice, the good service and the type of doctor they can expect, before they are going to the practice themselves.