improve patient satisfaction

PatientTrak Releases Google Reviews Response Software

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PatientTrak users can directly respond to reviews from the platform and increase earned media

Lumin Medical LLC, a leader in patient satisfaction solutions for healthcare providers, announced it is now offering the ability to respond to Google reviews directly from its cloud-based, healthcare online reputation management platform,

PatientTrak already provides review site management for the top healthcare review sites: Google, Healthgrades, Vitals, RateMDs, WebMD, Yelp and YP capturing over 95% of all healthcare reviews. Now the system allows users to post responses to Google reviews directly from the software rather than having to login into their Google My Business Account.

Responding to reviews from PatientTrak provides the following benefits:

· Faster Review Response – The patient experience staff can react faster to patient feedback and demonstrate their dedication to service recovery and patient satisfaction.

· Improved Reviews Workflow – Busy healthcare marketing and social media departments want share reviews and develop response strategies that improve public and patient relations.

· Additional Earned Media – PatientTrak promotes earned media through the ease of reviews response.

PatientTrak is a leading, cloud-based visibility solution that provides profile listing management, review site monitoring, automated patient satisfaction surveys and physician transparency to help healthcare providers improve patient satisfaction.

The cloud-based PatientTrak system is scalable and is being used in healthcare settings ranging from individual medical practices to the country’s largest health systems. It is available for a low monthly subscription and does not require the purchase of any other software or hardware.

All PatientTrak components offer reporting capabilities that enable healthcare facilities to monitor and improve patient satisfaction levels.

Free trials and online demos of PatientTrak’s technology are available. For additional information go to, email or call 1-888-766-2862.

About Lumin Medical LLC

Headquartered in Franklin, WI, Lumin Medical was founded in 2014. Lumin’s flagship product, PatientTrak, is a cloud-based patient satisfaction platform that includes Visit Flow, Online Reputation and Patient Engagement services used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.

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Florida Cancer Specialists Selects PatientTrak Online Reputation Management

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Founded in 1984, Florida Cancer Specialists & Research Institute (FCS) is the largest independent medical oncology/hematology practice in the United States. With over 200 physicians, 160 nurse practitioners and physician assistants and nearly 100 locations in their network, they are committed to providing world-class cancer care in community-based settings close to home.

FCS serves patients on the Gulf Coast from Naples to the greater Tampa Bay area, north as far as Tallahassee, in Orlando and surrounding Central Florida communities, and on the East Coast from Daytona/Palm Coast to Palm Beach County.

Florida Cancer Specialists has built a national reputation for excellence that is reflected in exceptional and compassionate patient care, driven by innovative clinical research and cutting-edge technologies that help advance targeted treatments and genetically-based immunotherapies, and embodied by their outstanding team of highly-trained and dedicated physicians, clinicians and staff.

See them at:

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NEW Online Reputation Management Study From PatientTrak

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As a leader in patient satisfaction and online reputation management for healthcare, PatientTrak conducted a study using its own database and uncovered a wealth of review and search engine information. We offer this information so that healthcare providers can optimize their online reputation management spend and focus on the best sites.


Using the vast PatientTrak data set, our researchers analyzed all of the reviews data and conducted a study using normal patient search patterns. The results show that PatientTrak is the clear leader in healthcare online reputation management, focusing on the most relevant sites that drive over 95% of all healthcare reviews.


  • captures 95% of all healthcare reviews
  • incorporates data from 100% of the top healthcare review sites
  • manages physician and location profile information and review data on 100% of the leading healthcare sites: Google, Healthgrades, Vitals, WebMD, RateMDs, UCompare Health, YP and Yelp


As practices and healthcare providers strive to improve patient satisfaction, they must collect the right information from the best sources and sites. With limited budgets and resources, digital marketers must focus on the sites that matter most. PatientTrak has applied our decades of healthcare software solution experience to offer a reputation management platform built on the most important healthcare sites.

Reviews data is from the November 2017 Lumin Medical LLC/PatientTrak study and is based on sites presented in Google first page results.

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Healthgrades Policy Change

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As of October 1, 2017, Healthgrades will no longer permit health care entities to assign 3rd Party Administrators as a provision of their Data Licensing Agreements with Healthgrades, nor allow said 3rd Parties to manage provider profiles on

This means that going forward, doctors and their practices (healthcare entities) will have to manage their profiles and respond to reviews directly with Healthgrades. We (3rd Party Administrator) will no longer be allowed to provide this service to you our clients.

The only exception to this new policy is if you become a Healthgrades Premium client. Should you choose to become a Healthgrades Premium client, PatientTRak could continue as your 3rd party administrator.

Please note that this change is a result in a change in Healthgrades policy not ours. Please contact your Account Manager for more information on Healthgrades Premium.

We recommend that you claim and manage your Healthgrades profiles as this will allow you to maintain their accuracy going forward. Claiming and managing them yourself will not cost you any additional fee.

Lumin Medical/PatientTrak will continue to provide profile listing management for: Google, Bing, Apple Maps, Vitals, Yahoo, Web MD, UCompareHealth and RateMD’s.
Please contact us with any questions as we are here to help guide you through this Healthgrades policy change.

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What physicians need to know about the patient tracking software

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There are still many practices and physicians that don’t make use of the Internet and reviews to ensure that their patients are satisfied and that new patients are aware about the service that they can expect from the practice. This can make it harder to run a practice and to ensure that everything is running smoothly.

This is why physicians and hospitals need to make sure that they are going to consider making use of the patient tracking software and the review management software. This is the only way that you as the doctor can make sure that all patients are satisfied and that your practice is growing. Here are a couple of things that you should consider, and know about this type of software, so that you can see the importance of using it.

The importance of using the software


The most important thing of having this software and making sure that the patients are writing the reviews is for improving patient satisfaction and to make sure that your practice is growing as much as possible.

Most physicians think that it is just another way of a company making money, but there are really some important reasons why this software should be considered. The Internet is growing and is getting better and better and more people are using the Internet to purchase a product or to find a service. And, if you don’t make use of this software, the changes that your practice will grow is slim. Other practices that are using the Internet will be growing and becoming more and more successful.

Will negative reviews hurt the practice?

One of the reasons why doctors don’t really want to make use of this type of software, is because they are afraid that any negative reviews will hurt the practice and will ensure that new patients don’t come to the practice.

However, this isn’t the truth. One negative review will not prevent patients from coming. You will know what the practice is doing wrong and by improving that, you are going to improve patient satisfaction. And, this will ensure a successful practice.

What you need to do with the information that you are getting from reading the review

By just purchasing and installing the software, you aren’t done with reviews and information patients are writing on the site using the patient tracking software. There are many things that you need to do with these reviews.

First of all, you need to read the reviews and make sure that you are going to know if there are any negative comments. You should also answer any questions that patients might have asked, using the software. And, if there are any negative comments, you need to make sure that you are going to make that mistakes right and that you are increasing the satisfaction of your patients. It will not really help when you have the review software, but you aren’t reading it or make the changes to the practice and the service you are delivering.

Benefits of using the best patient tracking and review software

There are more benefits in using the software than just having the best chance to improve patient satisfaction. If you are doing a bit more research, you will find that there are many reasons and benefits about using this software that will ensure that your practice and service is going to improve. It will also mean that patients will get to know your practice, even before they have visited it for the first time.

This will also make sure that you can improve the problems that patients might have to report on the site, so that you can ensure that the satisfaction of the patients are improving and that you are getting more positive reviews.

A physician’s practice is just like a normal business. You need to make use of reviews in order to grow and to become more successful. There are many things that you need to know about the software, so that you can know which software to choose and why you should read the reviews to ensure that the software is really successful. It is important to ensure that you are improving patient satisfaction, if you want to have a practice that is growing and that are well known in town.

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Oaklawn Hospital Group Selects PatientTrak for Online Reputation Management

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PatientTrak is pleased to call Oaklawn Hospital Group our customer!  Using PatientTrak, Oaklawn is now able to monitor all of their online reviews on sites like Google, Healthgrades, Vitals, RateMDs and others to measure their patient satisfaction.

PatientTrak is also keeping all of Oaklawn’s profile listings accurate and up to date so that their patients access the correct physician and location information online.

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Protecting and managing your online medical reputation

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A high percentage of patients who post negative feedback on Yelp or Google do it because of patient medical experience including the impolite response from a medical staff members, long wait time, improper handling of patient records, lack of perceived patient focus, rudeness from the front desk person, incorrect deductible payment, or billing issues.The quality provided for medical care, and the level of professional attention provided by your health team should be enough to ensure that all patients contribute to fully satisfied testimonials and glowing reviews. Minimizing negative review and maximizing the positive online review should be your priority.

Most patients are now going online to research their doctors. Online reviews of the medical facility, healthcare practitioners, physicians, dentist, and doctors have become major issues for all healthcare providers.

Patients are writing reviews of their medical facility, doctors, or healthcare professionals and are rating their physician every day on the internet. The numbers of programs facilitating these reviews are rapidly increasing. So it is important for medical doctors to Google themselves once in a while and see their review.

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