What physicians need to know about the patient tracking software

There are still many practices and physicians that don’t make use of the Internet and reviews to ensure that their patients are satisfied and that new patients are aware about the service that they can expect from the practice. This can make it harder to run a practice and to ensure that everything is running…

Oaklawn Hospital Group Selects PatientTrak for Online Reputation Management

PatientTrak is pleased to call Oaklawn Hospital Group our customer!  Using PatientTrak, Oaklawn is now able to monitor all of their online reviews on sites like Google, Healthgrades, Vitals, RateMDs and others to measure their patient satisfaction. PatientTrak is also keeping all of Oaklawn’s profile listings accurate and up to date so that their patients…

Protecting and managing your online medical reputation

A high percentage of patients who post negative feedback on Yelp or Google do it because of patient medical experience including the impolite response from a medical staff members, long wait time, improper handling of patient records, lack of perceived patient focus, rudeness from the front desk person, incorrect deductible payment, or billing issues.The quality…

Improving patient satisfaction through efficacious communication with patients

Patient satisfaction is an essential element of continuous caliber improvement, and patient communication is the key component.  It is the cornerstone of how we interact with individuals. An efficient communication helps individuals understand each other better to provide quality outcomes and bring them close to one another. Most research indicates that ineffective or lack of…

Things to consider when choosing patient flow management software

There are many medical practises that doesn’t really know what patients are thinking about them, and if the patients will recommend the practise to other patients. This is why it can be a great thing for patients and for the medical personnel when you have installed the best possible software. However, when it comes to…

Improve patient satisfaction

Patient flow and feedback are critical to improving patient satisfaction and maximizing reimbursement.  Tracking the patient experience from door-to-discharge and post-visit through online reputation management are key factors for patient acquisition and retention. PatientTrak’s cloud-based visibility solutions including Visit Flow, Online Reputation and Patient Engagement are used by healthcare organizations to reduce wait times, build their…

Catawba Valley Medical Center Selects PatientTrak for Surgical Text Messaging

Catawba Valley Medical Center (CVMC) in Hickory, NC has chosen PatientTrak’s Text Messaging Solution for sending communications to family members of patients undergoing surgery.  “Keeping patients and their family members updated with the latest status information is a key to patient satisfaction,” says, PatientTrak President James Hermann.  “Our customers rely on our solutions to measure,…

Lumin Medical Purchases Online Reputation Management Software

Franklin, Wis., May 9, 2016 – Lumin Medical LLC, a leader in patient satisfaction solutions, announced it has acquired the Online Reputation Management (ORM) assets from Implementing Technologies LLC and is moving the business from Charleston, SC, to Franklin, WI. The acquisition has enabled Lumin Medical to incorporate ORM into its PatientTrak platform, a web-based…