improving patient satisfaction

Florida Cancer Specialists Selects PatientTrak Online Reputation Management

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Founded in 1984, Florida Cancer Specialists & Research Institute (FCS) is the largest independent medical oncology/hematology practice in the United States. With over 200 physicians, 160 nurse practitioners and physician assistants and nearly 100 locations in their network, they are committed to providing world-class cancer care in community-based settings close to home.

FCS serves patients on the Gulf Coast from Naples to the greater Tampa Bay area, north as far as Tallahassee, in Orlando and surrounding Central Florida communities, and on the East Coast from Daytona/Palm Coast to Palm Beach County.

Florida Cancer Specialists has built a national reputation for excellence that is reflected in exceptional and compassionate patient care, driven by innovative clinical research and cutting-edge technologies that help advance targeted treatments and genetically-based immunotherapies, and embodied by their outstanding team of highly-trained and dedicated physicians, clinicians and staff.

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Healthgrades Policy Change

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As of October 1, 2017, Healthgrades will no longer permit health care entities to assign 3rd Party Administrators as a provision of their Data Licensing Agreements with Healthgrades, nor allow said 3rd Parties to manage provider profiles on

This means that going forward, doctors and their practices (healthcare entities) will have to manage their profiles and respond to reviews directly with Healthgrades. We (3rd Party Administrator) will no longer be allowed to provide this service to you our clients.

The only exception to this new policy is if you become a Healthgrades Premium client. Should you choose to become a Healthgrades Premium client, PatientTRak could continue as your 3rd party administrator.

Please note that this change is a result in a change in Healthgrades policy not ours. Please contact your Account Manager for more information on Healthgrades Premium.

We recommend that you claim and manage your Healthgrades profiles as this will allow you to maintain their accuracy going forward. Claiming and managing them yourself will not cost you any additional fee.

Lumin Medical/PatientTrak will continue to provide profile listing management for: Google, Bing, Apple Maps, Vitals, Yahoo, Web MD, UCompareHealth and RateMD’s.
Please contact us with any questions as we are here to help guide you through this Healthgrades policy change.

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What physicians need to know about the patient tracking software

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There are still many practices and physicians that don’t make use of the Internet and reviews to ensure that their patients are satisfied and that new patients are aware about the service that they can expect from the practice. This can make it harder to run a practice and to ensure that everything is running smoothly.

This is why physicians and hospitals need to make sure that they are going to consider making use of the patient tracking software and the review management software. This is the only way that you as the doctor can make sure that all patients are satisfied and that your practice is growing. Here are a couple of things that you should consider, and know about this type of software, so that you can see the importance of using it.

The importance of using the software


The most important thing of having this software and making sure that the patients are writing the reviews is for improving patient satisfaction and to make sure that your practice is growing as much as possible.

Most physicians think that it is just another way of a company making money, but there are really some important reasons why this software should be considered. The Internet is growing and is getting better and better and more people are using the Internet to purchase a product or to find a service. And, if you don’t make use of this software, the changes that your practice will grow is slim. Other practices that are using the Internet will be growing and becoming more and more successful.

Will negative reviews hurt the practice?

One of the reasons why doctors don’t really want to make use of this type of software, is because they are afraid that any negative reviews will hurt the practice and will ensure that new patients don’t come to the practice.

However, this isn’t the truth. One negative review will not prevent patients from coming. You will know what the practice is doing wrong and by improving that, you are going to improve patient satisfaction. And, this will ensure a successful practice.

What you need to do with the information that you are getting from reading the review

By just purchasing and installing the software, you aren’t done with reviews and information patients are writing on the site using the patient tracking software. There are many things that you need to do with these reviews.

First of all, you need to read the reviews and make sure that you are going to know if there are any negative comments. You should also answer any questions that patients might have asked, using the software. And, if there are any negative comments, you need to make sure that you are going to make that mistakes right and that you are increasing the satisfaction of your patients. It will not really help when you have the review software, but you aren’t reading it or make the changes to the practice and the service you are delivering.

Benefits of using the best patient tracking and review software

There are more benefits in using the software than just having the best chance to improve patient satisfaction. If you are doing a bit more research, you will find that there are many reasons and benefits about using this software that will ensure that your practice and service is going to improve. It will also mean that patients will get to know your practice, even before they have visited it for the first time.

This will also make sure that you can improve the problems that patients might have to report on the site, so that you can ensure that the satisfaction of the patients are improving and that you are getting more positive reviews.

A physician’s practice is just like a normal business. You need to make use of reviews in order to grow and to become more successful. There are many things that you need to know about the software, so that you can know which software to choose and why you should read the reviews to ensure that the software is really successful. It is important to ensure that you are improving patient satisfaction, if you want to have a practice that is growing and that are well known in town.

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Oaklawn Hospital Group Selects PatientTrak for Online Reputation Management

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PatientTrak is pleased to call Oaklawn Hospital Group our customer!  Using PatientTrak, Oaklawn is now able to monitor all of their online reviews on sites like Google, Healthgrades, Vitals, RateMDs and others to measure their patient satisfaction.

PatientTrak is also keeping all of Oaklawn’s profile listings accurate and up to date so that their patients access the correct physician and location information online.

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Protecting and managing your online medical reputation

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A high percentage of patients who post negative feedback on Yelp or Google do it because of patient medical experience including the impolite response from a medical staff members, long wait time, improper handling of patient records, lack of perceived patient focus, rudeness from the front desk person, incorrect deductible payment, or billing issues.The quality provided for medical care, and the level of professional attention provided by your health team should be enough to ensure that all patients contribute to fully satisfied testimonials and glowing reviews. Minimizing negative review and maximizing the positive online review should be your priority.

Most patients are now going online to research their doctors. Online reviews of the medical facility, healthcare practitioners, physicians, dentist, and doctors have become major issues for all healthcare providers.

Patients are writing reviews of their medical facility, doctors, or healthcare professionals and are rating their physician every day on the internet. The numbers of programs facilitating these reviews are rapidly increasing. So it is important for medical doctors to Google themselves once in a while and see their review.

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Improving patient satisfaction through efficacious communication with patients

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Patient satisfaction is an essential element of continuous caliber improvement, and patient communication is the key component.  It is the cornerstone of how we interact with individuals. An efficient communication helps individuals understand each other better to provide quality outcomes and bring them close to one another. Most research indicates that ineffective or lack of communication between the patients and the healthcare physicians or among the team members is one of the factors leading to patient harm, clinical discrepancies, incomplete or faulty exchange of information, occurrence of medical errors that may result in patient death and dissatisfaction among the patients. Implementation and intervention strategies provided by the healthcare provider help in preventing adverse patient outcomes.

At PatientTrak we work with our esteemed clients to provide services that will meet and improve your healthcare patient satisfaction. Improving the patient satisfaction and experience through communication is important to the patient and in an evaluation based payment model that help affirm the healthcare facility in the future. The essential elements constituting to patient satisfaction include:

Expectations: Patient satisfaction in the healthcare increased when you provide an opportunity to share their story expectations and needs.

Decision making: This helped improve healthcare patient satisfaction when essential of their mental or social officiating along with their physical operations is acknowledged. Each patient should empathize their risk of a contrary result to make an informed decision on whether to move forward or not.

Communication: Patient satisfaction through communication improved when staff clarified data and made the issue more important and tried to enhance communication through each individual understanding by giving different choices to make. Allowing patients to communicate effectively and freely ensure medical patients are satisfied at all times.

Hospital team: The patient first concern is their practitioners and the hospital group where they work. The patient will quickly approach happy health provider to enquire or share whatever they have in mind unlike those who are moody.

Continuity of Care: When the patient receives continuing intensive care from the health care provider the healthcare patient satisfactions also improves. Most patients measure the communication between the nurses and physicians to evaluate the care they are getting. Comprehended lack of communication between the hospital nurses and the doctor depicts an image to some image believing that they are getting inadequate care because normally that’s what happens when there is no communication between them.

Control: When the patients are given a chance to express their expectations, concerns or ideas patient satisfaction also improves.

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Things to consider when choosing patient flow management software

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There are many medical practises that doesn’t really know what patients are thinking about them, and if the patients will recommend the practise to other patients. This is why it can be a great thing for patients and for the medical personnel when you have installed the best possible software.

However, when it comes to patient flow analysis software, you need to make sure that you are going to find and purchase the best possible software that you can find. There are many different types of software that you can buy, and finding the right one is essential. Here are some things that you should consider when you are going to choose the best software for your practise.

The costs of the software

The first thing that you should consider is the costs of the patient flow management software. This is because there is many different software that comes with different prices.

Some of the software are required a monthly fee, while other software is asking a once of fee. There is even some free downloadable software, but this isn’t recommended for different reasons. You should make sure that you find the software that is best for you and that your practise actually can afford. You don’t want to buy something that you can’t afford.

The ease of use for patients and for medical personnel

The last thing that you want to do, is to buy software that is hard to understand and to use. Not all your patients are good with computers and software, so you don’t want to make it complicated for them.

You should consider buying and investing the software that is the easiest to use, for your patients and for yourself and your personnel. You don’t want your personnel working hours on the software, just to figure it out. You want something that is going to be beneficial to your practise and not make your personnel struggle to use and to understand the software. Then, you will not be able to get the benefits of the software that you have hoped for.

Should you consider cloud based, or local hosting?

When you are going to do research about buying the patient flow analysis software, you will see that you can buy two different types of software. The one is could based, where an outsider is handling and maintaining the software for you, and the other one is local hosting. This is where your personnel are handling and maintaining the software.

Both these options are great, depending on what cloud host you are going to use and what type of software you are going to buy for local hosting. You should make sure that when you are choosing the cloud based hosting, that your patient’s information will stay secure and private.

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