patient feedback survey
Florham Park, NJ, May 21, 2018 – Points Group, a leading strategy, branding and marketing company that specializes in healthcare, and PatientTrak a leader in patient satisfaction solutions, have announced a partnership between the two companies. Together, they combine the superior software capabilities of PatientTrak with Points Group’s expertise in the areas of patient experience and marketing, to deliver unmatched services to their clients.
The partnership provides a variety of services that help clients in the healthcare industry implement the leading patient feedback software, while maximizing the impact by applying best practices for a highly improved patient experience. The services include software customization, patient experience audit, process improvement, patient satisfaction survey development, reputation management and employee customer service training.
“Our two companies create a perfect synergy. For many years, we’ve been focused on helping our clients to improve their patient experience. PatientTrak’s software aligns perfectly with our consulting and marketing services in this field. Together, we are able to provide custom solutions and services unparalleled in the healthcare industry,” states Thomas Hofstetter, Managing Partner of Points Group.
“We are excited to partner with Points Group as their marketing and consultative expertise complements our software solutions and adds a new level of benefit to clients using PatientTrak.”, states James W. Hermann, CEO, PatientTrak.
The partnership is a national initiative, with exclusive rights held by Points Group in the Northeast region of the U.S. The PatientTrak software can be purchased through PatientTrak or Points Group. In addition, Points Group provides enhanced services that are bundled with the software purchase.
About Points Group
With almost two decades of experience, Points Group has evolved from a management consulting group to a nationally recognized, award-winning full-range marketing agency with a specialty in healthcare. Combining strategic thinking with tactical execution, Points Group helps companies to grow, market and improve their services, operations and customer or patient experience.
PatientTrak, is the leading cloud-based patient satisfaction platform that includes Visit Flow, Online Reputation and Patient Engagement services used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.
Patients choose where they go for care. The number one driver for patient satisfaction is perceived wait times measured against expectations. Facilities that do not provide visibility into their patient flow cannot manage or improve it. This results in lower physician and facility online reviews, lower reimbursement, weakening of the brand and decreased new patient acquisition.
Leading healthcare providers are taking patient satisfaction seriously as patient expectations are now changing. Facilities are streamlining the registration process, measuring patient wait times from door to discharge and proactively gaining insight into the patient experience post discharge.
Technologies like PatientTrak.net allow healthcare facilities to measure and manage wait times, streamline patient flow, improve staff efficiency and manage their online reputation.
Patients register through a kiosk upon arrival allowing wait times to be measured at each step of the process. Patient tracking boards display estimated wait times and let patients know where they are in line for care.
“Sometimes it isn’t the wait time that creates anxiety. It’s no knowing how long it will be or that someone else is getting in line in front of you”
Text messaging, staff-to-staff, staff-to-patient and staff-to-family, helps caregivers communicate with patients, lower anxiety, and increase patient satisfaction. Automated appointment reminders help patients keep their appointments and arrive on time. This further helps streamline the patient experience while increasing revenue for health care providers.
“Text messaging allows patients to go get a cup of coffee or run to the gift shop while waiting, decreasing anxiety and perceived wait times”
Automating post-discharge satisfaction surveys allow providers to understand the patient experience to improve the quality of care while boosting physician and facility online reviews.
PatientTrak’s cloud-based visibility solutions including Visit Flow, Online Reputation and Patient Engagement are used by healthcare organizations across the country to reduce wait times, build their brand, and improve patient satisfaction.
– Patient Flow, Tracking, Queuing and Reporting Solutions
– Online Reputation Management – Reviews, Surveys, Profile Listing, Web Optimization
– Patient Engagement, Acquisition & Marketing, Appointment Reminders
PatientTrak has been providing visibility solutions and online reputation management tools to facilities across the country for over 13 years.
When it comes to the medical institutions, we don’t always realize how important it is to know if you can trust the institution or not. To know if you can trust the institution or doctor with something as essential as your life.
This is where the patient satisfaction surveys come it. With these surveys you will know for sure that you are going to the right medical facility or doctor practice for assistance when you are not feeling great. However, there are still people that doesn’t know everything there is to know about these surveys. And, they don’t know why this is important to ensure that they are doing these surveys as well. This is the truth about these surveys to completely understand what this is all about:
What is patient feedback survey
Before you can know the truth about these surveys, you first need to know what a patient feedback survey is. This is something that you are filling in to make sure that the facility knows if you were satisfied with the facility or not.
There are more companies than just medical facilities that are making use if these surveys, but it is really important to know if the medical assistance that you need, is going to be doable at the specific doctor or hospital.
The feedback survey is a survey that you are filling in after you were treated at the facility. You will tell other people and the medical facility if you were satisfied and if there are something that they can change to make your experience there a lot better.
Why is it important for patients?
Patient satisfaction is really important. Especially when it comes to doctor’s practices and medical facilities. You want to know that you are going to get the right treatment there. When patients are reading these surveys online, they will know for sure that they are going to the right facility, or that they might need to consider another facility where they are getting treated better.
Patients that are filling in these surveys will be able to tell other patients what their experience was at the facility and if this is a place that you can consider or not. This is why you need to be honest with filling in surveys.
The importance of the medical facilities
There are some reasons why it is important for the medical facility to make use of the patient survey companies. This isn’t just to make sure that they are getting good reviews and that they are able to get new patients to their facility.
It is also a tool for them that they can use to improve their service at the facility to ensure that more patients are satisfied with their service. They can improve on the things that are wrong if they know what patients aren’t satisfied with.
Pros and cons of the feedback surveys
Overall, there are many pros and cons of the patient satisfaction surveys that you need to know before the medical facility can start doing these surveys. These are just some of the benefits and pros of using these surveys:
- You will know what to improve on if there is something wrong with your facility.
- Other patients will know that this practice or hospital comes in highly recommended.
- It is a great idea to know what people think about the facility before they going to it for a treatment.
There are also some negative things that you need to know about the patient feedback surveys. There aren’t that many negatives, but there are a couple of things that you should consider:
- It can mean that patients are looking for another facility that has better reviews.
- It can be hard to know that your facility isn’t the best in town and that other people don’t recommend it to new patients.
The truth about using patient survey companies. Is this something to consider or not? With this information about all the truths around these surveys, it is easy to understand why this is important to make use of these surveys. This is the only way to make sure that the facility is going to get positive reviews and to make sure that patients are satisfied with the practice or any other medical facility.
Even when we were not born, we felt safe in our mother’s womb. Once we have been born, we have always wanted to feel safe and to trust people that are around us. Since you were a child you were trying to find your best environment and the people to whom you can trust totally.What has changed since you become an adult? Literally, nothing, when we are talking about safety. Do you feel safe in nowadays world or are you frightened? People mostly worry about their health, because that is the best value a human being can have. Once you lose your health you have nothing. That is why the humanity wanted to make some better ways in which people would find their perfect care provider.
Patient satisfaction surveys are the best thing that can happen in the healthcare industry. It will make a huge difference when it comes to trust between patients and medical staff. The doctors are at the highest point of interest when it comes to patient satisfaction. They choose them very wisely. But, how can someone know how to choose the right doctor, if that person, for example, has just moved to another city? It can be easily found out through these surveys. Medical companies and hospitals also want to know about the opinions of their work. For example, there may be a great team of medical staff, but someone may not do his or her job right. For that case, it can be easily found through these surveys.
Collecting the feedbacks from patient feedback survey is another task that comes after interviewing people. It is so valuable to do a great research on this feedback because they will show exactly what doesn’t function as it should function. Also, there may be some personal problems with some medical staff or even doctors and
patients which need to be relieved. It literally sheds the light on the most important areas in the practices’ methodologies but also the processes in which patients were happy, or maybe felt stuck or frustrated. People don’t want to have fear when it comes to trust to their medical provider. But, yet, if you take a better look, no one is still exactly sure if he or she is putting his or her life in someone else’s hands. Can this be changed by evaluating these feedbacks? There is a great chance that such an experiment will give huge results. Patient satisfaction also doesn’t have to be confused with their happiness. Some doctors may be friendly and talkative,but they maybe don’t think about the best solution for every single patient they meet. Maybe they don’t even explain what are the treatments and a person later finds itself in some uncomfortable and unpredicted situation which later leads to trauma. How can such a person regain trust again?
Patient survey companies are working on these surveys day and night. They are well aware that there is nothing more important than human’s health. It is not the same if you sell shoes and if you offer some medical treatments. People need to realize how much responsibility are they taking when it comes to another human being. Would they act the same if they treated one of their family members? I don’t think so. But, I don’t like to think about that. Such energy should be better spent on something valuable which can bring more results and that could make our future to be better. Everyone wants to feel safe like once in their mother’s womb. But, here we are. All alone and left alone to some strangers, trying to believe that everything they do is completely perfect. We believe that doctors are full of knowledge. If you have graduated from some University, then you can remember that you don’t know all the stuff that you have learned there, right? That is why these companies want to know more about doctors and medical staff practice. It is all there. The behaviours, the possibility to feel that every person is not the same and that most of the people need a different kind of treatment. All in all, this can lead to a much brighter future for our children, and of course, for us.
When you are thinking about health quality improvement, what is the first thing that comes to your mind? Better education for the future doctors? More budget which would be arranged in a way which would increase the quality of the healthcare? Well, it may be. All those things are very important when we are talking about the most important thing in life-health.
But, there is one more thing you have probably forgotten about, or it just didn’t come into your mind. Patient satisfaction surveys! This great tool for quality improvement has been neglected for so many years, or better to say decades. Since the last two decades, people realized the importance of such an invention. What caused it to become popular and appreciated? It may be the internet, social media, human’s dissatisfaction with their previous experiences with healthcare or something else. You will recognize your reason. It was very hard to recognize the gaps in the healthcare work because there weren’t many people who talked about it. You know how that story goes… One person has a bad experience with some doctor or a specialist for some kind, and he/she tells it to his/her friend etc. Nowadays, when such surveys exist, people can easily decide which way to go. They can find their perfect doctor, someone who will understand them, and the best of it, the whole thing with the healthcare institution will level up! No mistakes could be tolerated with such monitoring. Also, my personal opinion is that the employees would better treat their patients and also care about their rate. Everyone wants to be good rated and of course to keep their patients.
Patient feedback surveys had literally changed the way of work of the healthcare providers. Today, they know their gaps and mistakes and they are trying their best to fix them. When I think about myself or my family, I wouldn’t risk going to a doctor which is low rated. You know the fact, there is only one thing where you shouldn’t try to save money and it is your body. When you are not feeling well, nothing will make you happy. There doesn’t exist such an amount of money which can buy someone’s health. So, take care of yourself and of your loved ones. Be patient and have enough time to review the doctors, clinics or you name it… It will make a huge difference and it will matter to everyone. To the healthcare itself and also to people who need different kinds of treatments. Nowadays, such surveys can be done online so you do not have an excuse for not doing them. It is only a few minutes. Share your experience and story, and it doesn’t matter if it was good or a bad one (I really hope it was a good one), and you will help people to find their perfect specialist! Also, you will help that specialist to know how to work on herself/himself to improve.
Healthcare patient satisfaction needs to be of a great importance. The World Wide Web is full of disturbing stories which are coming from the different areas of the world. People are terrified how they have been treated and also some of them are claiming to be asked for a bribe if they wanted to be treated. Those are not the things we need to be silent about! Also, think about some young doctors who are perfect in their careers, but they just don’t have enough work experience to be heard about. Talk about them, rate them, and you will help both them, yourself and everyone else who needs such a service! We humans, work like engines. When the engine stops working, we start to panic and worry. How do we behave with our car for example? More gently than with our own health. That is very sad, actually. Take a minute and think about it. You won’t need any more time to realize that there doesn’t exist a thing which is more important than your health! So, yes, you can make a huge difference in the world by taking your place in those surveys! Stay kind to your body and it will reward you the same! Stay kind to the gentle people who deserved it, and the same thing will happen!
Patient feedback survey is the tool to quality improvement These days it is important to make sure that you provide great customer service. This is because of competition and the fact that you need to provide great customer service to become successful.
This is why the patient feedback survey is so essential. This is basically the tool to quality improvement. Meaning that this is the tool that you can use to ensure that your business is growing and becoming successful. This is especially important when you have any type of medical institution. These are all the important information about this type of surveys so that you can understand why it is essential to consider this for your practice.
What type of business can make use of the patient survey software?
One of the most common questions about the patient satisfaction surveys is what type of business can make use of this software successfully.
This is a software that can mostly be used by medical institutions. Any type of medical facility, medical practice or even a hospital. In fact, this is essential software to use, and you need to make sure that you consider this type of software when you have or manage any medical institutions.
Why is this software so essential?
There are many reasons why it is important to make use of the patient survey companies for getting surveys from your patients.
The one thing about a medical facility, especially a doctor’s practice or an emergency facility is that waiting can become frustrating. And, if the owner or manager don’t know about the feelings of waiting, they will not be able to do something about it. With these surveys, you will know what is going on in the practice and what you can do to improve it.
Benefits of this type of survey software for patients
For patients, there are many benefits in using healthcare patient satisfaction surveys. They will know what facility to go to, that are providing the best service. They will not be able to know this if this wasn’t for these surveys.
The other thing is that when they see online that the facility is giving attention to the complaints from the patients, they know that they are going to the right place for assistance. They will also be able to give their feelings about the facility, by using the survey software.
The patients will also know if they are going to a facility that is going to assist them in a fast manner, or if they aren’t really caring about the patients at all.
Benefits of this survey software for medical institutions
Just like for the patients, the patient feedback survey is also beneficial for the medical institutions. Without these surveys, they will not know if there are any problems in the facility that they need to know about.
They will know for sure if patients are considering the facility as one of the best places to go to, or if they are recommending other patients to use another, better facility. With these surveys, the facility will know where they need to improve to ensure more patient satisfaction.
Reasons to consider this for your practice
It is important for medical practices to consider using the patient survey companies, just like the other, larger medical facilities. You need to consider using surveys to ensure that you are becoming a better doctor and that you know what might be going on in your practice that you don’t know about.
You will know what things you should improve and you will know if patients are recommending other patients to the practice or not. You will not be able to know all these things if you don’t make use of satisfaction surveys and new patients will not know that your practice is the place to go for an emergency.
patient satisfaction surveys are something that is getting more and more popular. This is because of the importance of using this type of survey. This information shows you that if you have a medical facility or you are running a medical facility, that these surveys are really essential. This is the only way to ensure that the facility is going to be successful and that new patients are going to ensure growth within the facility.
Long waiting times can lead to dissatisfied patients and lost revenue. Using the PatientTrak Web Check-In solution, your patients can view the current wait time at your facility. Patients can check-in right from your website and get into the waiting queue while remaining in the comfort of their home. Patients go to your website, view the waiting time and can check-in before coming to the facility.
Staff can monitor patient demand levels and even send text messages to patients alerting them that it is time to come into the facility.
Multiple Urgent Care Facilities – Steer Patients to the Facility with the Shortest Wait Time
Providing wait times right on your website allows patients to choose which of your urgent care centers they want to go to based on wait time. Patients are more likely to use facilities with shorter wait times which leads to greater patient satisfaction and more balanced staff loading for you as the provider.
Text Messaging Patients – Let Patients Know You are Ready for Themipad image
When patients check-in from home and provide a mobile phone number, staff can send them a text message to let them know when it’s time to come into the facility. This simple and convenient communication solution will increase patient satisfaction and make you a preferred provider.
Improve Patient Satisfaction
High patient satisfaction is a critical to your success as a healthcare provider. Using PatientTrak Urgent Care Waiting Solutions is a cost effective way to improve patient satisfaction while improving flow and increasing staff efficiency.