patient satisfaction survey
Florham Park, NJ, May 21, 2018 – Points Group, a leading strategy, branding and marketing company that specializes in healthcare, and PatientTrak a leader in patient satisfaction solutions, have announced a partnership between the two companies. Together, they combine the superior software capabilities of PatientTrak with Points Group’s expertise in the areas of patient experience and marketing, to deliver unmatched services to their clients.
The partnership provides a variety of services that help clients in the healthcare industry implement the leading patient feedback software, while maximizing the impact by applying best practices for a highly improved patient experience. The services include software customization, patient experience audit, process improvement, patient satisfaction survey development, reputation management and employee customer service training.
“Our two companies create a perfect synergy. For many years, we’ve been focused on helping our clients to improve their patient experience. PatientTrak’s software aligns perfectly with our consulting and marketing services in this field. Together, we are able to provide custom solutions and services unparalleled in the healthcare industry,” states Thomas Hofstetter, Managing Partner of Points Group.
“We are excited to partner with Points Group as their marketing and consultative expertise complements our software solutions and adds a new level of benefit to clients using PatientTrak.”, states James W. Hermann, CEO, PatientTrak.
The partnership is a national initiative, with exclusive rights held by Points Group in the Northeast region of the U.S. The PatientTrak software can be purchased through PatientTrak or Points Group. In addition, Points Group provides enhanced services that are bundled with the software purchase.
About Points Group
With almost two decades of experience, Points Group has evolved from a management consulting group to a nationally recognized, award-winning full-range marketing agency with a specialty in healthcare. Combining strategic thinking with tactical execution, Points Group helps companies to grow, market and improve their services, operations and customer or patient experience.
PatientTrak, is the leading cloud-based patient satisfaction platform that includes Visit Flow, Online Reputation and Patient Engagement services used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.
PatientTrak platform now compatible with Centricity EMR to provide patient relationship management
Lumin Medical LLC, a leader in patient satisfaction solutions, announced that its PatientTrak Software is one of 14 approved solutions in the GE Healthcare Centricity Partner Program. PatientTrak successfully completed all of the integration testing and is now officially compatible with Centricity. GE Healthcare’s Centricity Practice Solution customers can be assured that PatientTrak will work within their facility and that the combined solution will enable a host of new applications and benefits for their staff and patients.
“We are very excited to have PatientTrak as a Centricity Partner,” said Neeti Gupta, Director of ISV Marketing Programs at GE Healthcare. “Our customers are requesting solutions to improve their patient satisfaction. PatientTrak helps to meet this need,” Gupta said.
PatientTrak provides a suite of cloud-based solutions that help to monitor, measure and improve patient satisfaction including:
Patient Tracking – Improve patient flow, staff communication and workflow
Sign-in Kiosk – Patient sign-in touch screen, show wait time, patient queue, English/Spanish
Display Wait Time – Real-time wait information on your clinic website and ability to allow your patients to check in from the web
Text Messaging – Send status updates to staff, patients and family members
Appointment Reminders – Helps patients stay on track and also maximize revenue
Review Site Monitoring – See all your providers’ online reviews/ratings in one viewpoint
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Patient Satisfaction Surveys – HIPAA compliant survey service allows for automated same day patient and location surveying by group and affiliate with customized surveys and high yield
Survey service also identifies practice advocates and encourages them to provide online reviews
Provider Transparency – Publishing survey results and testimonials directly to the practice website improves SEO and drives more traffic to physician webpages
“PatientTrak, when combined with Centricity Practice Solution, creates a complete patient relationship management platform that includes Visit Flow, Online Reputation and Patient Engagement services,” said James Hermann, President and CEO of Lumin Medical. “We look forward to bringing PatientTrak to GE Healthcare’s Centricity Practice Solution customers and helping them significantly improve their patient satisfaction,” Hermann said.
PatientTrak is the leading, HIPAA compliant patient feedback solution in the healthcare industry with services and software that deliver flow analytics, automated patient satisfaction surveys, brand marketing analytics, and integrated physician performance publishing solutions. PatientTrak provides profile management and content tracking across all of the major physician review sites, including Healthgrades, Vitals, RateMDs, WebMD, Google, YP, Facebook, Twitter and Yelp. PatientTrak helps healthcare operational and marketing leadership better understand the patient experience, so they can take steps to improve it.
The cloud-based PatientTrak system is scalable and is being used in healthcare settings ranging from individual medical practices to the country’s largest health systems. It is available for a low monthly subscription and does not require the purchase of any other software or hardware.
All PatientTrak components offer reporting capabilities that enable healthcare facilities to monitor and improve patient satisfaction levels.
Free trials and online demos of PatientTrak’s technology are available. For additional information go to http://www.patienttrak.net, email email@example.com or call 1-888-766-2862.
About Lumin Medical LLC
Headquartered in Franklin, WI, Lumin Medical was founded in 2014. Lumin’s flagship product, PatientTrak, is a cloud-based patient satisfaction platform that includes Visit Flow, Online Reputation and Patient Engagement services used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.
Resource by : https://goo.gl/kuty21
PatientTrak’s Online Reputation Management solutions drive significant Search Engine Optimization (SEO) for your website. Our customers see their sites appear in the Google Knowledge Panel.
Our Patient Satisfaction Survey, Automated Review Request and Physician Transparency services drive a steady stream of ratings/reviews directly to your website. Google has determined that the practice website below (a PatientTrak customer) to be highly relevant site for patient review information and has featured it in the Google Knowledge Panel.
Ressource By : https://www.patienttrak.net/google-knowledge-panel
PatientTrak also provides a real-time information comparing your online reviews with your internal patient satisfaction survey results giving you a more complete picture of your patient feedback.
For more information please visit : https://www.patienttrak.net/satisfaction-surveys
PatientTrak’s Online Reputation Management solutions dramatically improve our customers’ website Search Engine Optimization (SEO). Our Physician Transparency services drive a steady stream of ratings/reviews directly to our customers’ websites. This content is highly relevant to Google and other search engines.
Using PatientTrak and Google’s new rich snippet guidelines our customers are seeing their Patient Satisfaction Survey results Google Knowledge Panel.
In 2014, the Journal of the American Medical Association (JAMA) published a study showing 59% of American adults said online ratings were important to their decisions about provider choice. Furthermore, one-third of those patients said their choice was affected by positive reviews, and another 37% said they avoided doctors due to negative reviews.
PatientTrak’s unique set of marketing and operational solutions will help you acquire patients and keep them satisfied.
Brand Building – No other company can help you build you brand and turn consumers into satisfied patient like PatientTrak. We improve your:
Search Engine Optimization (SEO)
Physician and location listing accuracy and completeness
Patient feedback process
“No show” rate
Resource By : https://www.patienttrak.net/practice-marketing
PatientTrak’s HIPAA compliant survey service allows for automated same day patient and location surveying, fully customized across all facets for both providers and locations. Using our tools you can create custom patient satisfaction surveys or use your CG-CAHPS and HCAHPS survey formats to obtain valuable patient experience feedback for your organization. Develop unique surveys by doctor, specialty, group, location or other factors based on your needs.
For More Information Please Visit Site : https://www.patienttrak.net