patient satisfaction surveys

PatientTrak Releases Google Reviews Response Software

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PatientTrak users can directly respond to reviews from the platform and increase earned media

Lumin Medical LLC, a leader in patient satisfaction solutions for healthcare providers, announced it is now offering the ability to respond to Google reviews directly from its cloud-based, healthcare online reputation management platform,

PatientTrak already provides review site management for the top healthcare review sites: Google, Healthgrades, Vitals, RateMDs, WebMD, Yelp and YP capturing over 95% of all healthcare reviews. Now the system allows users to post responses to Google reviews directly from the software rather than having to login into their Google My Business Account.

Responding to reviews from PatientTrak provides the following benefits:

· Faster Review Response – The patient experience staff can react faster to patient feedback and demonstrate their dedication to service recovery and patient satisfaction.

· Improved Reviews Workflow – Busy healthcare marketing and social media departments want share reviews and develop response strategies that improve public and patient relations.

· Additional Earned Media – PatientTrak promotes earned media through the ease of reviews response.

PatientTrak is a leading, cloud-based visibility solution that provides profile listing management, review site monitoring, automated patient satisfaction surveys and physician transparency to help healthcare providers improve patient satisfaction.

The cloud-based PatientTrak system is scalable and is being used in healthcare settings ranging from individual medical practices to the country’s largest health systems. It is available for a low monthly subscription and does not require the purchase of any other software or hardware.

All PatientTrak components offer reporting capabilities that enable healthcare facilities to monitor and improve patient satisfaction levels.

Free trials and online demos of PatientTrak’s technology are available. For additional information go to, email or call 1-888-766-2862.

About Lumin Medical LLC

Headquartered in Franklin, WI, Lumin Medical was founded in 2014. Lumin’s flagship product, PatientTrak, is a cloud-based patient satisfaction platform that includes Visit Flow, Online Reputation and Patient Engagement services used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.

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The truth about patient satisfaction surveys

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When it comes to the medical institutions, we don’t always realize how important it is to know if you can trust the institution or not. To know if you can trust the institution or doctor with something as essential as your life.

This is where the patient satisfaction surveys come it. With these surveys you will know for sure that you are going to the right medical facility or doctor practice for assistance when you are not feeling great. However, there are still people that doesn’t know everything there is to know about these surveys. And, they don’t know why this is important to ensure that they are doing these surveys as well. This is the truth about these surveys to completely understand what this is all about:

What is patient feedback survey

Before you can know the truth about these surveys, you first need to know what a patient feedback survey is. This is something that you are filling in to make sure that the facility knows if you were satisfied with the facility or not.

There are more companies than just medical facilities that are making use if these surveys, but it is really important to know if the medical assistance that you need, is going to be doable at the specific doctor or hospital.

The feedback survey is a survey that you are filling in after you were treated at the facility. You will tell other people and the medical facility if you were satisfied and if there are something that they can change to make your experience there a lot better.

Why is it important for patients?

Patient satisfaction is really important. Especially when it comes to doctor’s practices and medical facilities. You want to know that you are going to get the right treatment there. When patients are reading these surveys online, they will know for sure that they are going to the right facility, or that they might need to consider another facility where they are getting treated better.

Patients that are filling in these surveys will be able to tell other patients what their experience was at the facility and if this is a place that you can consider or not. This is why you need to be honest with filling in surveys.

The importance of the medical facilities

There are some reasons why it is important for the medical facility to make use of the patient survey companies. This isn’t just to make sure that they are getting good reviews and that they are able to get new patients to their facility.

It is also a tool for them that they can use to improve their service at the facility to ensure that more patients are satisfied with their service. They can improve on the things that are wrong if they know what patients aren’t satisfied with.

Pros and cons of the feedback surveys

Overall, there are many pros and cons of the patient satisfaction surveys that you need to know before the medical facility can start doing these surveys. These are just some of the benefits and pros of using these surveys:

  • You will know what to improve on if there is something wrong with your facility.
  • Other patients will know that this practice or hospital comes in highly recommended.
  • It is a great idea to know what people think about the facility before they going to it for a treatment.

There are also some negative things that you need to know about the patient feedback surveys. There aren’t that many negatives, but there are a couple of things that you should consider:

  • It can mean that patients are looking for another facility that has better reviews.
  • It can be hard to know that your facility isn’t the best in town and that other people don’t recommend it to new patients.

The truth about using patient survey companies. Is this something to consider or not? With this information about all the truths around these surveys, it is easy to understand why this is important to make use of these surveys. This is the only way to make sure that the facility is going to get positive reviews and to make sure that patients are satisfied with the practice or any other medical facility.

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How to improve health care satisfaction within patients

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Even when we were not born, we felt safe in our mother’s womb. Once we have been born, we have always wanted to feel safe and to trust people that are around us. Since you were a child you were trying to find your best environment and the people to whom you can trust totally.What has changed since you become an adult? Literally, nothing, when we are talking about safety. Do you feel safe in nowadays world or are you frightened? People mostly worry about their health, because that is the best value a human being can have. Once you lose your health you have nothing. That is why the humanity wanted to make some better ways in which people would find their perfect care provider.

Patient satisfaction surveys are the best thing that can happen in the healthcare industry. It will make a huge difference when it comes to trust between patients and medical staff. The doctors are at the highest point of interest when it comes to patient satisfaction. They choose them very wisely. But, how can someone know how to choose the right doctor, if that person, for example, has just moved to another city? It can be easily found out through these surveys. Medical companies and hospitals also want to know about the opinions of their work. For example, there may be a great team of medical staff, but someone may not do his or her job right. For that case, it can be easily found through these surveys.

Collecting the feedbacks from patient feedback survey is another task that comes after interviewing people. It is so valuable to do a great research on this feedback because they will show exactly what doesn’t function as it should function. Also, there may be some personal problems with some medical staff or even doctors and
patients which need to be relieved. It literally sheds the light on the most important areas in the practices’ methodologies but also the processes in which patients were happy, or maybe felt stuck or frustrated. People don’t want to have fear when it comes to trust to their medical provider. But, yet, if you take a better look, no one is still exactly sure if he or she is putting his or her life in someone else’s hands. Can this be changed by evaluating these feedbacks? There is a great chance that such an experiment will give huge results. Patient satisfaction also doesn’t have to be confused with their happiness. Some doctors may be friendly and talkative,but they maybe don’t think about the best solution for every single patient they meet. Maybe they don’t even explain what are the treatments and a person later finds itself in some uncomfortable and unpredicted situation which later leads to trauma. How can such a person regain trust again?

Patient survey companies are working on these surveys day and night. They are well aware that there is nothing more important than human’s health. It is not the same if you sell shoes and if you offer some medical treatments. People need to realize how much responsibility are they taking when it comes to another human being. Would they act the same if they treated one of their family members? I don’t think so. But, I don’t like to think about that. Such energy should be better spent on something valuable which can bring more results and that could make our future to be better. Everyone wants to feel safe like once in their mother’s womb. But, here we are. All alone and left alone to some strangers, trying to believe that everything they do is completely perfect. We believe that doctors are full of knowledge. If you have graduated from some University, then you can remember that you don’t know all the stuff that you have learned there, right? That is why these companies want to know more about doctors and medical staff practice. It is all there. The behaviours, the possibility to feel that every person is not the same and that most of the people need a different kind of treatment. All in all, this can lead to a much brighter future for our children, and of course, for us.

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A Road Towards Quality Improvement

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When you are thinking about health quality improvement, what is the first thing that comes to your mind? Better education for the future doctors? More budget which would be arranged in a way which would increase the quality of the healthcare? Well, it may be. All those things are very important when we are talking about the most important thing in life-health.

But, there is one more thing you have probably forgotten about, or it just didn’t come into your mind. Patient satisfaction surveys! This great tool for quality improvement has been neglected for so many years, or better to say decades. Since the last two decades, people realized the importance of such an invention. What caused it to become popular and appreciated? It may be the internet, social media, human’s dissatisfaction with their previous experiences with healthcare or something else. You will recognize your reason. It was very hard to recognize the gaps in the healthcare work because there weren’t many people who talked about it. You know how that story goes… One person has a bad experience with some doctor or a specialist for some kind, and he/she tells it to his/her friend etc. Nowadays, when such surveys exist, people can easily decide which way to go. They can find their perfect doctor, someone who will understand them, and the best of it, the whole thing with the healthcare institution will level up! No mistakes could be tolerated with such monitoring. Also, my personal opinion is that the employees would better treat their patients and also care about their rate. Everyone wants to be good rated and of course to keep their patients.

Patient feedback surveys had literally changed the way of work of the healthcare providers. Today, they know their gaps and mistakes and they are trying their best to fix them. When I think about myself or my family, I wouldn’t risk going to a doctor which is low rated. You know the fact, there is only one thing where you shouldn’t try to save money and it is your body. When you are not feeling well, nothing will make you happy. There doesn’t exist such an amount of money which can buy someone’s health. So, take care of yourself and of your loved ones. Be patient and have enough time to review the doctors, clinics or you name it… It will make a huge difference and it will matter to everyone. To the healthcare itself and also to people who need different kinds of treatments. Nowadays, such surveys can be done online so you do not have an excuse for not doing them. It is only a few minutes. Share your experience and story, and it doesn’t matter if it was good or a bad one (I really hope it was a good one), and you will help people to find their perfect specialist! Also, you will help that specialist to know how to work on herself/himself to improve.

Healthcare patient satisfaction needs to be of a great importance. The World Wide Web is full of disturbing stories which are coming from the different areas of the world. People are terrified how they have been treated and also some of them are claiming to be asked for a bribe if they wanted to be treated. Those are not the things we need to be silent about! Also, think about some young doctors who are perfect in their careers, but they just don’t have enough work experience to be heard about. Talk about them, rate them, and you will help both them, yourself and everyone else who needs such a service! We humans, work like engines. When the engine stops working, we start to panic and worry. How do we behave with our car for example? More gently than with our own health. That is very sad, actually. Take a minute and think about it. You won’t need any more time to realize that there doesn’t exist a thing which is more important than your health! So, yes, you can make a huge difference in the world by taking your place in those surveys! Stay kind to your body and it will reward you the same! Stay kind to the gentle people who deserved it, and the same thing will happen!

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Patient feedback survey is the tool to quality improvement

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Patient feedback survey is the tool to quality improvement These days it is important to make sure that you provide great customer service. This is because of competition and the fact that you need to provide great customer service to become successful.

This is why the patient feedback survey is so essential. This is basically the tool to quality improvement. Meaning that this is the tool that you can use to ensure that your business is growing and becoming successful. This is especially important when you have any type of medical institution. These are all the important information about this type of surveys so that you can understand why it is essential to consider this for your practice.

What type of business can make use of the patient survey software?

One of the most common questions about the patient satisfaction surveys is what type of business can make use of this software successfully.

This is a software that can mostly be used by medical institutions. Any type of medical facility, medical practice or even a hospital. In fact, this is essential software to use, and you need to make sure that you consider this type of software when you have or manage any medical institutions.

Why is this software so essential?

There are many reasons why it is important to make use of the patient survey companies for getting surveys from your patients.

The one thing about a medical facility, especially a doctor’s practice or an emergency facility is that waiting can become frustrating. And, if the owner or manager don’t know about the feelings of waiting, they will not be able to do something about it. With these surveys, you will know what is going on in the practice and what you can do to improve it.

Benefits of this type of survey software for patients

For patients, there are many benefits in using healthcare patient satisfaction surveys. They will know what facility to go to, that are providing the best service. They will not be able to know this if this wasn’t for these surveys.

The other thing is that when they see online that the facility is giving attention to the complaints from the patients, they know that they are going to the right place for assistance. They will also be able to give their feelings about the facility, by using the survey software.
The patients will also know if they are going to a facility that is going to assist them in a fast manner, or if they aren’t really caring about the patients at all.

Benefits of this survey software for medical institutions

Just like for the patients, the patient feedback survey is also beneficial for the medical institutions. Without these surveys, they will not know if there are any problems in the facility that they need to know about.

They will know for sure if patients are considering the facility as one of the best places to go to, or if they are recommending other patients to use another, better facility. With these surveys, the facility will know where they need to improve to ensure more patient satisfaction.

Reasons to consider this for your practice

It is important for medical practices to consider using the patient survey companies, just like the other, larger medical facilities. You need to consider using surveys to ensure that you are becoming a better doctor and that you know what might be going on in your practice that you don’t know about.

You will know what things you should improve and you will know if patients are recommending other patients to the practice or not. You will not be able to know all these things if you don’t make use of satisfaction surveys and new patients will not know that your practice is the place to go for an emergency.

patient satisfaction surveys are something that is getting more and more popular. This is because of the importance of using this type of survey. This information shows you that if you have a medical facility or you are running a medical facility, that these surveys are really essential. This is the only way to ensure that the facility is going to be successful and that new patients are going to ensure growth within the facility.

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The importance of patient satisfaction surveys for our humanity

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We live in an information world. Everything we want to find out, we can simply find it on the Internet. When you want to buy a furniture or maybe even a car, where do you take a research for the information about it? On the web, right? You want to hear what the other people think about that, is it the right purchase, what are the ratings and experiences? No one wants to spend their hard earned money in a wrong way, and that is smart. Also, no one likes to be fooled. I think if people should try to do a research before anything they want to purchase or have an experience with (schools, spa centers, gyms for example), they would choose smarter. Do you want to be sure and safe that you are in the right hands? Do you worry about your health or have you lost your trust in the medicine because of some bad experiences? We can understand that, and it sadly happens. We will now talk about the importance of patient satisfaction surveys!

In last two decades, these surveys have gained so much attention. They give people the meaningful sources and information about the clinics and doctors they attend to visit. Your health is your best wealth and you should take it seriously! Healthcare patient satisfaction is so much important because nowadays we can hear so many bad stories running around the web which can freeze our blood in the veins. Everyone is frightened, we lost our trust in doctors, we think that the education isn’t as it was before anymore etc.

This is not only important for us, but also for the doctors, clinics, and medicine in general. They want to know what went wrong and what can they do better to provide more successful treatments for their patients. The patient satisfaction in the surveys represents how did they feel when they have entered some hospital, were they satisfied with the treatment, was the staff of the clinic emphatic and much more. It is the 21st century and we can nowadays talk to the entire planet from our home. Surveys were really huge experiments in the days without the high-technology, because it would take so long to provide them and also to get the results. Now, everyone can do it even from their home.

There are the two methods which are used as the search strategies in the surveys. The first method is named keywords and the second is called the snowball. Patient survey companies in this way empirically research everything the person experienced when they were in their country or even in the foreign country while being hospitalized or just having the doctor’s appointment. There are a lot of different instruments while measuring the patient’s satisfaction. For example are the instruments like spectrum, which is provided by the private vendors. Those are often not published and usually not such valid. So the companies needed to find the better solutions. Nowadays, we have so many experts and psychologist who know how to make the proper standardized instruments which are valid and can affect the change for better health service for everyone. The main goal is that the companies get the right feedback from their patients, and then to deliver those to the hospitals and everywhere needed. Those surveys are mostly taken by people who attend the private clinics, but they are also used within the patients who had very positive or sadly, very negative experience with their health care. This is the problem that needs to be talked about!

Patient satisfaction surveys measure the various dimensions that patients experience or have experienced in the past. They provide the feedback about the health treatment quality, the behavior of the employees in the hospital, about the rooms, which can include even the food and the hygiene levels. So, it all needs to achieve the great feedback about the technical, social, interpersonal and most important-the moral aspects of care. Besides all that we have mentioned, it is important that the surveys are provided for various kinds of population-depending on their age, material status, health problems, race, gender and more.

We need to encourage people and to inform them about the great importance of such surveys! Nothing can be changed for better if people don’t express their opinions.

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Web Check In & Display Wait Time – PatientTrak

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Long waiting times can lead to dissatisfied patients and lost revenue. Using the PatientTrak Web Check-In solution, your patients can view the current wait time at your facility. Patients can check-in right from your website and get into the waiting queue while remaining in the comfort of their home. Patients go to your website, view the waiting time and can check-in before coming to the facility.

Staff can monitor patient demand levels and even send text messages to patients alerting them that it is time to come into the facility.

Multiple Urgent Care Facilities – Steer Patients to the Facility with the Shortest Wait Time
Providing wait times right on your website allows patients to choose which of your urgent care centers they want to go to based on wait time. Patients are more likely to use facilities with shorter wait times which leads to greater patient satisfaction and more balanced staff loading for you as the provider.

Text Messaging Patients – Let Patients Know You are Ready for Themipad image
When patients check-in from home and provide a mobile phone number, staff can send them a text message to let them know when it’s time to come into the facility. This simple and convenient communication solution will increase patient satisfaction and make you a preferred provider.

Improve Patient Satisfaction

High patient satisfaction is a critical to your success as a healthcare provider. Using PatientTrak Urgent Care Waiting Solutions is a cost effective way to improve patient satisfaction while improving flow and increasing staff efficiency.

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