patient tracking system

Healthgrades Policy Change

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As of October 1, 2017, Healthgrades will no longer permit health care entities to assign 3rd Party Administrators as a provision of their Data Licensing Agreements with Healthgrades, nor allow said 3rd Parties to manage provider profiles on

This means that going forward, doctors and their practices (healthcare entities) will have to manage their profiles and respond to reviews directly with Healthgrades. We (3rd Party Administrator) will no longer be allowed to provide this service to you our clients.

The only exception to this new policy is if you become a Healthgrades Premium client. Should you choose to become a Healthgrades Premium client, PatientTRak could continue as your 3rd party administrator.

Please note that this change is a result in a change in Healthgrades policy not ours. Please contact your Account Manager for more information on Healthgrades Premium.

We recommend that you claim and manage your Healthgrades profiles as this will allow you to maintain their accuracy going forward. Claiming and managing them yourself will not cost you any additional fee.

Lumin Medical/PatientTrak will continue to provide profile listing management for: Google, Bing, Apple Maps, Vitals, Yahoo, Web MD, UCompareHealth and RateMD’s.
Please contact us with any questions as we are here to help guide you through this Healthgrades policy change.

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Oaklawn Hospital Group Selects PatientTrak for Online Reputation Management

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PatientTrak is pleased to call Oaklawn Hospital Group our customer!  Using PatientTrak, Oaklawn is now able to monitor all of their online reviews on sites like Google, Healthgrades, Vitals, RateMDs and others to measure their patient satisfaction.

PatientTrak is also keeping all of Oaklawn’s profile listings accurate and up to date so that their patients access the correct physician and location information online.

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University of Tennessee Adds PatientTrak to MRI Center

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PatientTrak is excited to announce that the University of Tennessee has expanded their installation to include a new patient tracking system in the MRI Center.


The University is a long-standing PatientTrak customer that utilizes many of the software features including; tracking, flow, text messaging, and the patient sign-in kiosk.
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Allina Health Chooses PatientTrak for Emergency Dept Tracking

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Allina Health has expanded its use of PatientTrak to include the Peter J. King Emergency Care Center at United Hospital.

From heart attacks to tornado victims, patients who come to the Emergency Department at United Hospital can be assured they will receive safe, high-quality care day and night.

Board-certified emergency physicians provide emergency care 24 hours a day, seven days a week. Emergency medical services at the new Peter J. King Emergency Care Center include:

27 private examination rooms, designed to prevent cross-infection and cross              contamination
Six secure, separate psychiatric rooms for improved patient satisfaction
12 observation rooms
A large ambulance bay that can hold more than six ambulances
A decontamination area for instances of biologic, chemical or radiation exposure
In-department computed tomography (CT) device for faster imaging and diagnoses
Private patient care and family areas

PatientTrak is used by the staff to visualize patient flow and track patient progress.

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Patient Flow Management

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Managing patient flow is critical to patient satisfaction.  PatientTrak offers patient flow solutions which can be used in any healthcare setting needing to manage the patient flow process.  Our solutions are used to visual flow, identify bottlenecks and help facilities improve patient flow.  From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable.

Health Clinic, Outpatient, and Hospital Unit Patient Tracking System – Import appointments from your scheduling system and track user defined “activities”, such as check-in time to treatment time, for example.

Registration, Patient Tracking, and Productivity System – Manage the registration process effectively. Identify the average time it takes to register patients and track which resources are registering patients more efficiently.

Emergency Department, Walk-In-Clinic, and Urgent Care Center Patient Tracking System – As patients arrive they are entered into the PatientTrak system, immediately recording wait time, chief complaint, and status.

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Physician Transparency

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Physician Stars Leverage your existing surveys, including CG-CAHPS and eagles profileHCAHPS, into patient reviews and testimonials published directly onto your physician directory pages.

Improve SEO, drive more traffic to your webpages and demonstrate your organization’s commitment to physician transparency by publishing all your patient
feedback online.

Your star ratings appear in Google search results allowing patients to make more informed decisions when choosing a healthcare provider or facility.  Enable your patient feedback to grow your online presence.

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Practice Marketing

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In 2014, the Journal of the American Medical Association (JAMA) published a study showing 59% of American adults said online ratings were important to their decisions about provider choice. Furthermore, one-third of those patients said their choice was affected by positive reviews, and another 37% said they avoided doctors due to negative reviews.

PatientTrak’s unique set of marketing and operational solutions will help you acquire patients and keep them satisfied.

Brand Building – No other company can help you build you brand and turn consumers into satisfied patient like PatientTrak.  We improve your:

Search Engine Optimization (SEO)

Physician and location listing accuracy and completeness

Online reputation

Patient feedback process

Patient flow

“No show” rate


Patient engagement

Physician directory

Patient experience

Patient satisfaction

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